VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Roles and Responsibilities – High Level:
1.Primary Skill : Expert knowledge and experience of Reporting tools like Splunk & Dynatrace, including setup of indexers, forwarders, dashboarding, creating alerts etc. Good knowledge in query, saved search and dashboard amongst others
2.Primary Skill : Expert experience (inc. setup & infrastructure and backend knowledge) on Monitoring & Reporting tools like Splunk/Nagios/Dynatrace , HPOVO, SNMP etc. required
3.Secondary Skills : Excellent knowledge of Unix/Linux, Oracle, Apache, Tomcat, JBOSS, Basic Java, Change Control Systems (GIT, SVN). Ticketing / task tool like Remedy, Jira. Release & Deployment experience in Unix / Linux / Cloud Based Environments.
4.Secondary Skills : Expert knowledge and some experience of Cloud Services (like AWS, MS Azure, IBM Cloud etc.), DevOps, Automation, CI-CD-CT and related best practices
5.Tertiary Skills : Excellent experience in EKS Architecture, VPC , AWS certificate manager, IOT core, Lambda Functions, CloudShell, Terraform and terragrunt, RDS, Aurora Serverless Servers, SQS, S3 buckets, AWS console, CloudWatch (alarms, insights), Prometheus & Grafana, EKS cluster through different methods (K8s), Horizontal pod and cluster autoscaling, AMI & Application image patching, Network & Cloud Infra Environment E2E troubleshooting & fixing the issues in time, IAAS, etc.
6.Good knowledge in Central logging, log forwarding , log format and data extraction using regular expression
7.Very experienced in Log Analysis & Log4j/ULFF Analytical Troubleshooting skills
8.ITIL knowledge required (Especially Incident & Problem Mgmt, Deployment) and ticketing/task tool like Remedy, Jira. Release & Deployment experience in Unix / Linux Based Environments
9.Very Good communication, Team Player, Conflict Resolution Skills among other soft skills
10.Exposure to work in DevOps and Agile (Scrum) delivery teams
KEYWORDS : Splunk, Dynatrace , DevOps, Containers, AWS, EKS, VPC, Terraform, Unix, Scripting, Python, GIT, Jenkins
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!
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