Ardent Health Services

Overview

Join our team as a day shift, full-time, Information Services Desktop Support Technician Lead in Westwood, NJ.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

Responsibilities

• The Desktop Support Technician Lead provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
• Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

Qualifications

Job Requirements:

• Associate’s degree in Information Systems / Computer Science.
  • Additional years of technical training may substitute for the required education on a year-for-year basis.
• 4+ years of experience in Information Systems / Network Administration in an enterprise setting.
• Experience with Desktop operating systems, Windows Server, and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
• Experience with Microsoft Teams room and A/V equipment.
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
• Strong analytical and problem-solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.

Preferred Job Requirements:

• MCP certification.
• A+ certification.
• Additional knowledge in scripting (e.g., Powershell) and other remote tools is a plus.
• SCCM deployment and Microsoft Office 365 experience are a plus.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.