Pomeroy

General Function:

Perform configuration, test and inspection of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, networking equipment, POS, MPOS and related IT products. Limited Quality Assurance (QA) tasks may be performed at this level.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Responsible for accurate and timely completion of orders
• Verify part numbers and quantity of parts per order
• Must be able to follow work instructions and order remarks
• Responsible for creation of accurate quality documents for each configured device
• Ensure proper handling of ESD sensitive products
• Create labels for all assigned work (order #, part #, etc.)
• Install hardware, software, perform BIOS updates, and asset tagging of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, POS, MPOS and other technologies
• Apply, upgrade, and downgrade IOS on networking equipment including switches, routers, AP’s, WAAS devices and various other wireless networking devices. Ability to perform basic command line functions on these devices.
• Responsible for basic troubleshooting of problem devices
• Perform maintenance and basic up-keep of the Integration area
• Keep abreast of new products through independent training and study

Supervisory Responsibilities:

• None

Minimum Knowledge, Skills and Abilities required:

• Minimum High school diploma or equivalent. College degree in an IT field of study a plus
• CompTIA A+ certification a plus
• 1-2 years of experience preferable
• Positive attitude
• Ability to juggle shifting priorities in a fast-paced environment
• Strong familiarity with standard IT equipment including, pc's, laptops, print devices, servers, storage, mobile and networking devices. Additional certifications in these areas are a plus, namely Cisco
• Previous Point-of-Sale (POS) experience would be beneficial
• Project coordination and Project Management skills would be beneficial
• Strong familiarity with standard image deployment tools and image deployment methodologies
• Excellent communication skills required, both written and oral
• Read, write and speak English
• Strong MS Office knowledge, skills, and abilities
• Strong customer service skills
• Oracle EBS knowledge a plus
• Ability to stand for the majority of an 8-hour work shift

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit, talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position also requires frequent lifting of IT devices ranging in weight from 1lb to 75lbs.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Other Specific Job Qualifications and/or Duties

• Perform specific departmental tasks/duties as assigned
• Assist other employees and departments when work is current
• Must be able to work independently with job tasks and be self-motivated
• Able to work various hours (on occasion) and rare weekends for project-based needs.

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