Nutanix

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is building a world class Customer Success and Renewals organization and we are looking for a Manager of Customer Success who will be instrumental in coaching and managing our growing regional team based in Kuala Lumpur. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams. Key to success in this role is a strong ability to work with other stakeholders internally and externally to support the best outcomes for Nutanix and our customers.

About the Team

Meet Natalie Chrara (Director of Customer Success – APJ)

https://www.linkedin.com/in/natalie-chrara-9ab6412b/

Natalie joined Nutanix in 2022 as Director customer success for the APJ region. Previous experience at Salesforce, Sage and Oracle and a strong goal-oriented sales background, with direct sales management and customer success experience running teams and organizations of all sizes. When it comes to candidates, I look for people who are self-navigators with positive attitude and result driven.

Your Role

• Lead and coach the regional Customer Success team by providing the vision and direction to ensure we exceed key performance metrics and annual goals including customer check in’s, renewal rates and renewal bookings
• Attract, retain, and recruit a high-performing Customer Success team across all target customers within APAC
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations

What You Will Bring

• 5-7 years Leadership experience in customer success, renewals or account management roles supporting South East Asia
• 5+ years of direct experience in customer facing direct quota carrying roles.
• History of accurate forecasting, driving operational excellence and business reporting
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Proven proficiency in running metrics-driven and process-oriented teams
• Experience partnering cross functionally with Sales and Customer Support
• Strong organizational, communication, and time management skills
• Ability to operate in a fast-paced team, with energy and drive
• Excellent written, verbal, presentation, and interpersonal communication skills
• Fluent in English

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.