PM Hotel Group

Job Details

Description

We're seeking a dedicated Resort Concierge who will serve as the face of our property, ensuring every guest enjoys a seamless, tailored experience from reservation to check-out. The ideal candidate has a strong understanding of luxury resort experiences, is personable, professional, and communicates well. This is a full time, on-site, non-exempt position that reports to the General Manager.

Lionsback Resort

A premier destination nestled on 175 acres in Moab, Utah, offering luxury casitas available for both rental and ownership. Our resort provides guests and owners with unparalleled access to the natural beauty of the surrounding national parks and recreational areas, combined with top-tier amenities and services.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You’ll Do

• Oversee all guest reservations, ensuring seamless booking experiences.
• Respond to leads, inquiries, and guest requests with professionalism and efficiency.
• Address guest concerns promptly to ensure satisfaction and resolution.
• Work closely with and assist the General Manager, covering days off when needed.
• Coordinate housekeeping and maintenance in the absence of the General Manager, ensuring operational continuity.
• Act as the ambassador of the resort, delivering a personalized and welcoming guest experience.
• Maintain a strong knowledge of Moab’s event calendar, national parks, hikes, trails, and recommended activities to provide expert recommendations.
• Stay updated on city and county rules and regulations regarding short-term rentals.
• Provide food and beverage recommendations and maintain familiarity with local restaurants.
• Collaborate with various departments to ensure seamless resort operations.
• Champion our values, vision, and culture.

What You Bring to the Table

• Previous experience in hospitality, guest services, or concierge roles.
• Strong understanding of short-term rental operations and guest relations.
• Familiarity with Moab’s attractions, local events, and outdoor recreation options.
• Proficiency in property management systems such as Cloudbeds, Operto, and Yale.
• Excellent communication, organizational, and problem-solving skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.
• Tech-savvy with experience using hospitality software and guest management tools.
• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

This individual will reside in the Moab, UT area.

Qualifications

Experience

Required

2 years:

Previous experience in hospitality, guest services, or concierge roles.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.