Badger Meter

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

The Senior Inside Sales Representative will support an identified group of customers, channel partners and internal stakeholders on Badger Meter’s Flow Instrumentation product lines. You will function as a problem solver and go-between, dedicated to ensuring seamless coordination of the customer, outside sales and customer care in the quick resolution of all customer needs.

As needed, works directly with colleagues in customer service and outside sales (including customer service representatives, sales engineers, technical sales managers, strategic account managers and technical sales managers) to ensure customers’ needs are being met.

Job Duties:

• Understand functionality and selling points of all products offered.
• Partner with key stakeholders in the escalation process of inquires within accounts as they arise.
• Respond to customer inquiries (e.g. lead submissions, requests for quote and other requirements) by telephone or e-mail.
• Analyze individual accounts, provides contract review, assist in solving customer problems, complete forms, maintain customer data in Salesforce, and obtain signatures and documentation when necessary.
• Perform various account management functions (developing pricing and quotes, entering/resolving customer issues, and maintaining accurate and current Account/Contact/Opportunity/Case data in SFDC).
• Take responsibility for geographic territory and is the primary contact for customers within this territory.
• Utilize software and other tools, assist customers into the most suitable product by providing sizing and other relevant technical data.
• Contribute to the retention of business through prompt professional and accurate responses to inquiries from customers and sales personnel.
• Maintain a thorough knowledge of the FI products, processes and systems assigned, the applications they are used in, and the industry segments overall.
• Own customer issues until a resolution is found (may require interaction with other disciplines within the company).
• Assist RSMs/channel partners in identifying and addressing sales opportunities, specifying products for applications, and preparing quotations/pricing to customers.
• Train and mentor junior staff.

Education and Experience:

• High School degree required; Bachelors degree in Business, Communications or a related field preferred
• 5+ years of experience in customer service desired

Qualifications:

• Experience using CRM required
• Advanced skills in Microsoft Office preferred

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening.

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.