Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Conduct transaction monitoring: Review financial transactions, account activities, and other relevant information to identify potential suspicious activities.
• Data Analysis: Analyze transaction data, customer profiles, and other related information to identify trends, anomalies, or patterns indicative of money laundering or fraud.
• Ensure compliance with regulations: Stay up-to-date with regulations related to anti-money laundering (AML), counter-terrorism financing (CTF), and fraud prevention, and ensure that financial transactions comply with all relevant laws and regulations.
• Investigate suspicious activities: Conduct thorough investigations of suspicious transactions and customer behavior, gathering relevant information and conducting research to assess potential risks, liaising with other teams such as fraud prevention and compliance as needed. Prepare and submit Suspicious Transaction Reports (STR) to the relevant stakeholders /authorities.
• Ticket escalation: Handle end-to-end appeal process involving Shopeepay wallet accounts and Singapore Police Force (SPF) escalations. Including verifying identities, assessing risk profiles / wallet information, and conducting customer due diligence (CDD) for higher-risk customers.

Requirements:

• 1-3 years’ experience in Compliance Money Laundering/Terrorist Financing screening or relevant Banking / Finance industry.
• Relevant work experience in transaction monitoring, risk management, or regulatory reporting.
• Good communication skills, attention to detail, and the ability to work under pressure and tight deadlines.
• Familiarity with MAS regulations related to AML, CTF, and fraud prevention, including experience in preparing and submitting Suspicious Transaction Reports (STR) would be an advantage.