McKinsey & Company

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You will provide dedicated administrative support to several executive-level colleagues, maintaining a customer-focused approach and demonstrating the highest standards of customer service.

You will organize their busy workdays, ensure smooth progress of their projects, communicate on their behalf with our clients, and effectively solve problems by collaborating with others. This involves developing close working relationships to fully understand the priorities and working preferences of supported colleagues, aligning on a cooperative operating model, and anticipating and proactively addressing their needs. Your responsibilities will include managing complex calendars, coordinating international travel, and facilitating communication with clients and internal teams. You will employ advanced communication skills to negotiate, persuade, and navigate complex situations, developing solutions to often ambiguous scenarios and managing them end-to-end by applying a high level of ownership, practical judgment, and resourcefulness. Your adaptability and resilience will be crucial in navigating the fast-paced and dynamic nature of our work, often under tight deadlines.

We offer different assistant roles: Executive Assistant and Team Assistant. As an executive assistant, you will provide long-term support for a few executive-level colleagues, learning their preferences and developing close working relationships. As a team assistant, you will support multiple client service teams for the duration of their client engagements. During the recruiting process, we’ll work together with you to align your skills and experience with one of these positions.

We’re seeking professionals with an attention to detail and ability to problem solve in a collaborative and inclusive team environment. We place a high value on emotional intelligence. Your ability to engage and respond appropriately will be critical in maintaining relationships with executive-level colleagues. This role is an excellent opportunity for professionals with experience in customer service, corporate administration, tourism, hospitality, aviation or those currently in assistant roles who want to further develop their knowledge and ability. We offer extensive training to help you deepen your skills and grow your expertise.

As a people-first firm, we offer a competitive salary, plus an exceptional benefits package that includes:

• Physical and mental well-being
• Healthcare coverage for you including medical, dental, mental health, and vision
• Life and business travel accident insurance
• Paid time off
• Additional paid time off to volunteer and support charitable causes
• Financial well-being
• Annual performance-related bonus
• Fully paid leave for new parents
• Learning & development
• Comprehensive onboarding to your new role
• Learning programs (including unlimited access to e-learning courses), coaching/mentorship opportunities, and feedback culture
• Professional development opportunities for career growth across our firm
• Perks
• Modern office space with free snacks and beverages
• Comfortable and reliable transportation provided to and from the office
• Competitive rewards and recognition
• Supportive community
• International, diverse, equitable, and inclusive environment with office- and firm-wide initiatives and communities
• Well-being initiatives and connectivity events

You will be an integral part of our Global Administration team, based in San Jose, Costa Rica. This team excels in providing exceptional administrative, organizational, and logistical support, enabling our colleagues and the firm to operate efficiently and fulfill our mission of creating positive, enduring change in the world.

You will collaborate with consultants, firm leaders, external clients, and vendors, based in other offices, while working closely with your team of executive assistants onsite. A career at McKinsey is a journey of growth. As part of our local community in San Jose, Costa Rica, you will immerse yourself in a dynamic culture that accelerates your development. Working from the office, we’re constantly teaching and learning from each other, every day. We’re committed to creating an environment for you to unleash your potential, helping you grow into a better colleague and to succeed in your role.

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

Your qualifications and skills

• 4+ years of professional experience, preferably corporate administration, hospitality, or other service-oriented fields
• Ability to communicate effectively, both verbally and in writing in English (C1 level – CEFR or equivalent)
• University degree or equivalent educational qualification is preferred
• Ability to work in-person and in the office up to 5 days per week in an open office environment
• Ability to attend required in-person meetings as directed by a manager
• Strong email and calendaring skills
• Solid knowledge of Windows and Microsoft Office applications; Outlook proficiency preferred
• Outstanding customer orientation and ability to professionally handle confidential and/or sensitive information
• Excellent administrative, organizational, and problem-solving skills
• Ability to work effectively in a fast-paced, deadline-driven environment (including prioritization skills, flexibility toward change, sense of urgency, and dealing with ambiguity)
• Strong attention to detail, can-do attitude, and ownership mindset
• Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
• Ability to establish and strengthen relationships with colleagues, customers, and external vendors across the globe
• Valid work authorization for Costa Rica (independent of sponsorship from McKinsey) required; McKinsey will not sponsor applicants to this role for work permits

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.