WestRock

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The opportunity:

The Quality Manager will ensure that quality standards are met and maintained by understanding, implementing, and enforcing compliance with customer, regulatory, and WestRock processes, policies, and procedures, as well as internal and external quality complaint resolutions, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact WestRock:

• Ensure compliance with all standards, policies, and regulations for the safe, environmentally sound production for a quality product.
• Drive plant accountabilities in tracking performance, resolution, and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports.
• Ensure all customer feedback is promptly dealt with and complaints are acted upon by the plant using root cause analysis and implementing corrective action.
• Lead and direct team members to successful outcomes by directing policies, processes, relaying expectations and holding team members accountable for quality products.
• Provide leadership and vision to the management team to help drive results and meet production, quality, and safety goals.
• Understand, implement, monitor, and enforce compliance with customer, regulatory and WestRock policies and processes.
• Be able to track, analyze and lead initiatives for all internal quality and customer complaint issues.
• Review, approve and execute facility and corporate standard operating procedures for site implementation.
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Deliver executive level presentations for customers and internal stakeholders; and be able to create and present training to staff.
• Work closely with production managers to maximize product quality and reliability and minimize cost.
• Coordinate and direct customer incident reviews.
• Manage the CAPA (Corrective Action Preventive Action) system.
• Gather and interpret performance data to create and execute facility improvement initiatives.
• Provide daily quality data and feedback to facility and regional leadership.
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions.
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required.
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable.
• Ensure team members are adhering to quality standards by actively engaging team members and supervisors on the production floor along with coaching, training, and conducting regular audits.
• Lead and direct team members to successful outcomes by following policies, relaying expectations, and holding team members accountable. Issuing disciplinary action when deemed appropriate.
• Be a change leader for SQF within the facility and be able to implement initiatives timely.
• Demonstrate ability to execute projects in fast-paced environment and ensure that all quality reporting is completed timely and accurately.
• Ensure a safety-oriented environment at the facility for all team members, vendors, and customers.
• Provide leadership and vision to the management team to help drive results and meet production, quality, and safety goals.

What you need to succeed:

• Must have 3-5 years of production supervisory or quality management experience in a manufacturing setting; paper, or corrugated environment preferred.
• Extensive leadership experience to provide direction to team members and collaborate with the management team to drive results for successful outcomes.
• Proven track record of problem-solving skills and attention to detail.
• Strong communication skills to engage, inspire and hold team members accountable.
• Fully versed in analytical and statistical applications and have the ability to track and interpret data.
• Capable of assuming authority as needed.
• Professional training and certifications preferred (i.e.. Six Sigma, ISO Certification, Safe Quality Foods Practitioner, Hazardous Analysis for Critical Control Points, Statistical Process Control and Statistical Quality Control).
• Must have HS Diploma or equivalent; college degree preferred.
• Any equivalent combination of experience and/or training that demonstrates the ability to perform the key responsibilities of this position.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary and benefit package reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
• Company relocation assistance.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.

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Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.