GEA

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

We’re looking for a proactive and experienced Service Manager to lead our national field service team. This role is key to turning service orders into successful sales, driving operational excellence, and ensuring outstanding customer service across all service and commissioning activities. The ideal candidate will live within a reasonable commuting distance of our Milton Keynes office, with regular travel to customer sites across the UK.

Operational Planning & Delivery

• Plan and schedule service activities to ensure timely conversion of service orders into revenue (excluding commissioning and trials).
• Prepare and manage a 5-month rolling service forecast and report on performance.
• Ensure all service visits are properly scoped, scheduled, and executed with the right skill sets and support in place.

Team Leadership & Development

• Manage and support a national team of service engineers – including performance, training, certification, and tooling.
• Ensure engineers are briefed with all job-critical information (e.g., service manuals, RAMS, lift plans).
• Maintain and manage an ‘on-call’ rota and ensure engineer availability to respond to customer breakdowns.

Customer & Technical Support

• Own customer satisfaction by ensuring professional and timely service delivery.
• Handle escalations, complaints, and customer technical queries (including out-of-hours support).
• Participate in root cause investigations and support continuous improvement initiatives.

Process & Compliance

• Ensure all service activities comply with Health & Safety standards and relevant documentation is in place before execution.
• Oversee job audits, hazard assessments, lifting certifications, and safety procedures.
• Ensure spare parts, SAP orders, and FSM notifications are prepared for each job.

Commercial Accountability

• Manage service order backlog and convert intake into completed sales.
• Control additional job costs through customer POs or order uplifts.
• Oversee warranty claims process in line with company policy.

Your Profile / Qualifications

Essential Experience

• Proven experience managing a national field service team.
• At least 5 years in a service management or operations role within a technical/engineering environment.
• Strong understanding of Health & Safety legislation.
• Skilled in using ERP, CRM, and service management systems (SAP/CRM experience preferred).

Core Skills

• Excellent communication and interpersonal skills — a strong collaborator and team leader.
• Analytical thinker with great problem-solving ability.
• Highly organised, adaptable, and able to work under pressure.
• Customer-focused with a strong commercial mindset.

Qualifications

• Apprenticeship or formal qualification in an engineering discipline.

Location & Travel

• Candidates must live within commuting distance of our Milton Keynes office.
• Regular UK travel to customer sites is required.

Did we spark your interest?

Then please click apply above to access our guided application process.