Softchoice

Public Sector Account Manager

Sales is your passion!

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency in our business.

A Public Sector Account Manager (PSAM) is responsible for managing, maintaining and growing a targeted client base. In this role, you are paired up with an Public Sector Account Executive and working together to satisfy the customers' needs. You will ascertain their needs by probing, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated account manager, PSAMs become a consultant, negotiator and partner to their existing customer base.

The Public Sector Account Manager (PSAM) is a strategic inside sales role, specifically aligning to Softchoice’s largest, and most active customers. Our PSAM’s align with our named Public Sector Account Executives and carry some of the largest sales quota’s in the company, while managing contracts and procurement vehicles. Legendary customer service is key as these customers demand the highest level of service, knowledge and skill in our Sales organization. Our PSAM’s take on high responsibility, and risk, in managing such complex customers and have a much higher degree of exposure. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share. You will be tasked with assessing their needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated account manager, PSAM’s become a consultant, negotiator, and partner to their existing clients. PSAM’s are responsible for managing the day to day tasks associated with supporting the client, while also working daily with the aligned Public Sector Account Executive to manage the more strategic opportunities. PSAM’s provide more information, collaboration and value to our large Public Sector clients than any other in a like role due to their higher skill set and experience level.

We’re looking for people who:

• Will successfully manage the day to day relationships within the existing customer base and manage new business development.
• Will achieve and exceed personal Gross Profit sales targets/quotas.
• Can find/create incremental business opportunities and drive closure within the dedicated customer account base.
• Will grow the numbers of vendors we are selling into our Strategic clients.
• Can perform complex contract management.
• Can consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
• Can effectively facilitate interaction between customers and vendors/manufacturers.
• Will promote use of Softchoice services, offerings, tools and technology (SAM, AIO etc.)
• Assist your aligned Public Sector Account Executives with lead generation..
• Attend and action all available product and licensing training.
• Can Understand and deliver our Softchoice value proposition
• Will learn how all Softchoice Go To Market Strategy’s align with your clients business
• Can prepare and deliver presentations to both the client and strategic vendors

As our ideal candidate, you’ll also have:

• Minimum of 3+ years sales experience
• Minimum of 3+ years customer service
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• Strong learning agility, and proven ability to pick up new skills quickly
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
• Highschool diploma or equivalent, preferred

How Do We Hire Great People?

We believe in matching the right people for the right role. Once you’ve applied for a position, our team of Talent Advisors will review your resume and application against all open roles at Softchoice. We also keep in mind any future or upcoming roles you may be a fit for. As part of our selection, onboarding and development process, we utilize tools to help us better match candidates with our roles.

Applying for a role at Softchoice is not complete until you have completed both the formal online application and the Predictive Index tool (PI). Completing the PI tool will take no more than 10 minutes of your time.

If we see a match with your skills and our open roles, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.

Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years
• Softchoice has been certified as a Great Place to Work in the United States
• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Being part of a winning, high performance team
• Every employee gets two paid volunteer days per year
• We serve large and mid-sized clients from a variety of industries
• We’ve raised over $2 Million through our staff-run charity Softchoice Cares
• 1 in 5 employees have invested in an ownership position in Softchoice

About Softchoice:

Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

We would like to thank you personally for applying to Softchoice.

Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise. Again, thank you for your interest in a career at Softchoice!

• Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.

Accommodation

• Softchoice is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please let us know in your application or reach out to asktalentacquisition@softchoice.com and we will work with you to meet your accessibility needs.