ByteDance

Responsibilities

Team Introduction

The IT-Solution & Business Management team ensures that the IT department plays a positive role in driving business growth and success. It also serves as a team that unifies management objectives to ensure organizational coordination and support to achieve the company's strategic goals.

Role Overview

You will be responsible for leading Global IT programs with a focus on cross-functional teams, increased complexity, and a mixture of infrastructure technology such as networking, security, and servers, ensuring the delivery of best-in-class workplace technology. This is a fast-paced and dynamic environment with unique tools and processes not found in traditional technology companies.

• Take over and manage high-investment or large-impact projects across IT domains, including networks, endpoints, AV, IT security, and asset management. Establish projects by defining scope, requirements, deliverables, milestones, success criteria, schedules, and stakeholder reporting mechanism.
• Lead project feasibility studies, initiation, planning, execution, acceptance, deployment, closure, and post-project reviews.
• Form and coordinate cross-functional project teams, aligning internal IT resources (Product R&D, Infrastructure, Security, Asset, and Operations) with external partners (GSO, Legal, HR, Internal Audit).
• Coordinate system testing, drive working sessions with technical SMEs, and ensure solutions are fit for use.
• Setup the data driven measurement mechanism , continuously tracking metrics and identifying risks through data anomalies. perform risk assessment, work out mitigation plan , and go through change management process for cascading to stakeholders.
• Develop gray release strategies, refine technical solutions, and implement hybrid Waterfall-Agile methodologies for iterative delivery.
• Drive internal process improvements across multiple teams and functions, ensuring strategic engagements with high sponsor satisfaction.
• Provide routine project reporting across all levels, from project teams to executive stakeholders. To ensure effective communication and collaboration among team members, fostering trust with internal and external IT stakeholders.
• Lead post-project evaluations, perform retrospectives, and contribute to the continuous improvement of IT project management methodologies.
• Mentor junior project and program managers, sharing best practices and accumulated experience.

Qualifications

Minimum Qualifications

• Bachelors Degree or above, and professional certification in methodologies such as Waterfall and/or Agile
• Experience creating project charters, including milestones, deliverables, scope statements, high-level schedules, and defining success criteria
• Experience juggling multiple project workstreams simultaneously
• Demonstrated experience delivering IT programs successfully
• Excellent problem-solving and communication skills, with the ability to influence stakeholders
• Excellent attention to detail and documentation skills

Preferred Qualifications

• 5 years of experience managing complex, cross-functional IT projects end to end from initiation through planning, execution, and monitoring.
• Able to create program schedules, budgets, charters, estimates, resource plans, WBS, risk/benefits/issues registers, RACI, and status reports, as needed
• Extensive experience using one or more typical project management tools such as Asana, MS Project, or Smartsheets
• Good understanding of workplace technology such as A/V, end-point protection, laptop/mobile device management, etc
• Experience of working within a technically complex, multi-country environment
• Highly competent with Windows and/or Mac environments, servers, storage systems, and networking