Amazon

DESCRIPTION

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing (WFS), part of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in operations, delivery and logistics.

The Senior Program Manager will lead a high impact role interacting with senior leadership and leading multi-country multi-functional projects.

The role will lead multiple programs and projects spanning multiple APAC countries. The role holder will operate in a complex environment managing projects in multiple disciplines that involves (but not limited to) vendor strategy and management, process and productivity improvement, market intelligence, go-to-market strategies, employer branding, compliance, partnering with tech team to build tech products, identify and implement GenAI use case products and establish new ways of working in talent supply chain.

Key job responsibilities

• We are looking for amazing people who will work backward from customers and design, deploy and scale programs in workforce staffing in APAC region and globally.
• End to end management of projects and programs involving conceptualization, problem identification, design and implementation.
• The person will work closely with workforce staffing managers and multiple cross functional teams of different sites to pilot, implement and scale programs.
• Work with vendor partners in implementing vendor strategy
• Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion
• Review and reimagine process, policies and practices in hiring and related processes. Implement process changes in collaboration with cross functional teams
• Prepare, analyze and review the key business metrics in a periodic manner and surface the right insights to the leadership for high-quality decision making
• Conduct market intelligence study to gather market insights on job market, vendor landscape
• Ensure compliance to internal policies and laws of the land via regular audits, reviews and implementing corrective measures.

The role will provide exposure to multi-country projects and upward growth opportunities.

Key job responsibilities

Key job responsibilities

We are looking for amazing people who will work backward from customers and design, deploy and scale programs in workforce staffing in APAC region and globally.

End to end management of projects and programs involving conceptualization, problem identification, design and implementation.

The person will work closely with workforce staffing managers and multiple cross functional teams of different sites to pilot, implement and scale programs.

Work with vendor partners in implementing vendor strategy

Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion

Review and reimagine process, policies and practices in hiring and related processes. Implement process changes in collaboration with cross functional teams

Prepare, analyze and review the key business metrics in a periodic manner and surface the right insights to the leadership for high-quality decision making

Conduct market intelligence study to gather market insights on job market, vendor landscape

Ensure compliance to internal policies and laws of the land via regular audits, reviews and implementing corrective measures.

A day in the life

You will work with internal workforce staffing field team, peer program managers, tech, policy, legal, finance, operations teams and senior leadership to conceptualize, develop, pilot. implement and scale programs and project which makes Amazon world's most customer obsessed company.

BASIC QUALIFICATIONS

• A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience. Master’s degree or MBA is preferred.
• Steady career progression in program/project management, consulting, operations or HR for the last 5+ years
• 5+ years of related experience
• Experience developing and implementing department goals and strategies based on broader organization goals.
• Experience interpreting data analytics

PREFERRED QUALIFICATIONS

• willing to learn
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• Ability to prioritize, manage and complete projects with tight deadlines.
• Desire to thrive in a dynamic, growing environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.