DESCRIPTION
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides innovative tech solves and engineering support for multifaceted and complex services to the Kindle digital product family with vision to lower the Operation load and reduce the overall cost to serve.
This job requires you to work on Tier 1 Services, deliver great results on improving the Operational Excellence on multiple avenues not limited to Pipelines health, achieving ticket reduction, hands on migration projects, reducing manual tasks through automation, willing to work on interesting and complex challenging tasks that directly benefits our Customers.
Job responsibilities
- Diagnose and resolve issues and tickets across multiple Tier 1 services.
- Perform extensive troubleshooting and root cause analysis for complex and recurring issues
- Ability to provide automation ideas and also where possible automate the manual steps to improve productivity and efficiency.
- Demonstrate strong communication and with stakeholders, articulates data-driven insights to drive effective decision making
- Manage high severity incidents independently till resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- Makes decisions while understanding the trade-off between tactical and strategic decisions.
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
- Exposure to iOS (SWIFT) and Android (Native) App support & development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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