Description
Part-Time Junior Information Technology (IT) Associate
Chiampou Travis Besaw & Kershner (CTBK) is a locally owned and operated full-service accounting firm based in Amherst, NY. With over 150 talented professionals on our team, we provide businesses and high net worth individuals with assurance, accounting, tax, and business consulting services. Our clients come from a variety of industries, including manufacturing/distribution, construction, real estate, not-for-profit, healthcare, and professional services.
At CTBK, we prioritize delivering professional services that exceed our clients' expectations while creating a positive and nurturing work environment for our employees. We are committed to helping our staff grow and develop successful and rewarding careers, providing challenging opportunities for personal and professional growth.
As a Junior IT Associate, you will work on the IT team supporting our Firm as one of the first contacts with customers who need technical assistance. Assist with various tasks and projects, oversee software and network performance daily and effectively support the firm’s environment such that technology standards and expectations are realized.
Please note this position is part-time and will average around 20 to 25 hours a week.
Key responsibilities include:
- Monitor and respond quickly and effectively to requests received through our helpdesk ticketing system.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues, providing resolution and excellent customer service.
- Provide quick resolution and excellent customer service, along with follow-ups on resolved IT issues.
- Ask educated questions and listen to customers to determine the root cause of issues.
- Deploy computer equipment and software updates.
- Troubleshooting issues, resolving technical problems, and repair issues.
- Establish working relationships with the IT team, collaborate on new technology needs or expand uses for existing technologies to increase functionality or efficiency.
- Accurately maintain equipment inventory and the recycling of surplus equipment process.
- Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting. Also, suggest improvements on procedures and keeping up with the latest technology trends.
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customers to ease troubleshooting.
Required skills:
- Ability to work effectively under pressure and meet tight deadlines while maintaining attention to detail and quality of work.
- Knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
- Proficiency in software installations and upgrades.
- Have attributes such as communication, teamwork, adaptability, and problem-solving in creating a positive productive work environment.
- Familiarity with working in IT or a similar role with hands-on experience diagnosing and resolving basic technical issues.
- Strong interpersonal skills to effectively interact with clients, peers, and other contacts.
- Deliver quality customer service and uphold CTBK’s high-quality standards.
- Contribute to identifying solutions.
- Ability to continuously learning new technologies.
- Solid knowledge of Windows 10, Windows 11, mobile devices, and printers.
- Timely response to requests, strong communication skills with keen attention to detail, memory of patterns, and interest in problem-solving.
- Detail-oriented, thorough with excellent organizational skills.
- Ability to work, prioritize and make decisions independently in a fast-paced production environment.
- Security+, Network+, Microsoft, or other IT industry-standard certifications are a plus.
- Knowledge of IT systems, hardware and applications (Windows Servers, VMWare, and Networking Switches) are a plus
Pay:
For more information about our Firm, explore our website at CTBK.com.
CTBK is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CTBK makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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