NYC Health + Hospitals

About NYC Health + Hospitals

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

PURPOSE/ SUMMARY OF POSITION

To provide administrative and operational support to Support Services with a focus on Hospital Police, Safety/ Fire/ EM departments. Would oversee the comprehensive needs of these departments by helping coordinate budget meetings, quality assurance & compliance activities, track expenditures, organize files & track deliverables. Handle office functions such as day to day procurement of supplies, special requests, and vendor queries. Would facilitating communication acting as the key liaison for vendor & staff requests.

SUMMARY OF DUTIES AND RESPONSIBILITIES

1. Actively monitors, forwards, and responds to inquiries received via department shared mailboxes & phone calls.
2. Will help establish uniform correspondence procedures and style practices.
3. Responsible for the day-to-day administrative tasks of the Gotham Command Center at Cumberland & maintains a memo log.
4. Helps develop, track and publish metrics to evaluate departmental financial and operational performance.
5. Recommends process improvements practices based on committee findings & operational activities.
6. Keeps accounting of system-wide HP work schedules & helps track coverage in conjunction with management to maximize efficiency and lower OT.
7. Actively takes part in environment of care activities such as meetings and may be asked to join periodic rounds and coordinate with appropriate departments to gather documentation.
8. Takes part in departmental team huddles and meetings and provide administrative updates as needed.
9. Assists with the administrative coordination all of major projects related to security and safety.
10. Implements leading preventative maintenance strategies and ensures system are compliance with all applicable standards.
11. Works closely with various vendors (Security, Fire, etc.) on the management of equipment & testing, and inspects/ verifies vendor performance to maintain the highest standards of patient care.
12. Acts as primary liaison for Security systems and works closely with enterprise IT & vendors to ensure systems stay online & function as intended.
13. Maintains and may be requested to pull CCTV among related footage per protocol.
14. May assist the HP Chief with responding to requests from outside Law Enforcement agencies.
15. Demonstrates the ability to effectively communicate with all persons including staff, patients, visitors, and regulatory agencies.
16. Works closely with the rest of the Support Services unit to ensure cross-collaboration and standardization of activities.
17. Takes on special administrative projects pertaining to system-wide consolidation of services.
18. Maintains a practical knowledge of all relevant policies, procedures and regulations and will be required to review & prepare operational manuals and procedures.
19. May at time represent the department in external contracts with organizations & agencies as required.
20. Role is stationed at Cumberland but is Gotham-wide. Individual may need to visit sites for specific events, vendor troubleshooting, or other operational needs.

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,

2. A satisfactory combination of education, training and experience.

Department Preferences

QUALIFICATIONS FOR THE JOB:

CERTIFICATION(S)/LICENSE(S): N/A

EDUCATIONAL LEVEL:

1. Baccalaureate degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.

EQUIPMENT/MACHINES OPERATED:

Security Systems (Lenel, Onguard, etc.) *Training provided

COMPUTER PROGRAMS/SOFTWARE OPERATED

• Microsoft Office Suite (adept in excel)
• Adobe Pro
• Proprietary tracking/ ticket systems

SKILLS:

• Competence in computerized systems related to project management, scheduling, and analytic systems.
• Strong organizational and time management skills.
• Demonstrates effective interpersonal, verbal and written communication skills.
• Strong analytical problem-solving skills.
• Computer skills, including Microsoft Office, high level in Excel & databases

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: CUM-03132025-34348