Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations.
At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons
9:00 A.M – 5:00 P.M
AREAS OF RESPONSIBILITIES
Responsible for a variety of Administrative duties in support to Director of Patient Relations and other duties as it relates to need of the department and departmental operations.
SUMMARY OF DUTIES AND RESPONSIBILITIES
Assists Director of Patient Relations with updating, maintaining communications and adherence for staff to comply with all required trainings and in-services.
Responsible for submission of annual PO's , invoices, requisitions and dept. ordering.
Assist with LEP requests and maintaining LEP - Bilingual Clinician List
Manage, update and maintaining timekeeping requests for Dept. staff, including monthly schedule.
Assists overseeing the database and creating reports for departmental leadership and department needs.
Prepares minutes for Patient Family Advisory Council; Assists in prep for monthly meetings.
Additional support and Coverage for Patient Relations office and Information Desk ,including following all processes and protocols based on Visitation guidelines including distribution and collection and passes.
Communicates effectively with all staff, patients, visitors and contacts Unit level leadership / AOD as deemed necessary. Maintains patient confidentiality throughout all communication including when Resolving and Escalating patient complaints/grievances.
Demonstrates professionalism, time and attendance, adherence to dress code, completes annual health, safety and education requirements. Adheres to departmental hospital policies and procedures, federal, state and local requirements and JCAHO standards.
Fulfills duties in support of all CN I, CN II, and Patient Representatives with flexible work schedule.
In compliance with all organizational policies regarding professional, ethical, practices.
HIPAA: conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy, follow hospital policy in provision of patient confidentiality. Also to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance: Conducts job responsibilities in accordance with standards set forth in HHC's Code of Conduct, policy and procedures, applicable federal and state laws, and applicable standards.
Takes ownership of all aspects of duties shown through reliable timely performance and accountability.
Demonstrates Guest and Patient Relations skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact with.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
Excellent oral and written communication and interpersonal skills. Demonstrates teamwork and ability to work well within diversified community and colleagues. Excellent verbal and nonverbal communication sills, tact and diplomacy.
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
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NYC Health and Hospitals offers a competitive benefits package that includes: