TriHealth

Job Overview

Under the direct supervision of the manager, this position sets up, works, and cleans respective positions of patient tray line, dish unit, pots & pans, cafeteria or food production units. This position performs numerous activities that require constant interaction with co-workers and guests, must function as a team player, and provide prompt, courteous friendly service that exemplifies our commitment to Service Excellence.

Job Requirements

Able to read and perform basic math calculations

Reading and writing skills

Job Responsibilities:

Works assigned position on tray stations placing appropriate items on trays neatly, accurately and deliver carts to floors all within time guidelines.

Works assigned position in dish unit, pot and pan, or cart delivery using PPE'S, correct sanitation procedures all within time guidelines.

Work area and equipment properly stocked, cleaned and sanitized according to established department standards and HAACP.

Teamwork and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees.

Prepares and delivers patient nourishments, floor stock, late trays and other requests in accordance with established procedures.

Customer Service

Cleaning assignments completed regularly

Other Job-Related Information

Working Conditions

Climbing - Occasionally

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Frequently

Lifting <50 Lbs. - Consistently

Pulling - Consistently

Pushing - Consistently

Reaching - Consistently

Sitting - Occasionally

Standing - Consistently

Stooping - Frequently

Talking - Consistently

Use of Hands - Frequently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
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• 10500 Montgomery Rd, MONTGOMERY, OH, 45242, US
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