TriHealth

Job Overview:

Responsible for receiving vital information via telephone or in person and then dissemination it in a timely manner, A dispatcher is responsible for monitoring all cameras and alarms and documenting activities and completing appropriate reports

Job Requirements:

High School Degree or GED

Computer literate

1-2 years experience in a related field

Job Responsibilities:

Effectively manages the operation of the dispatch center. Must have effective communication skills. Responsible for dispatching Security Officers to incidents in a timely manner. Completes all security department documentation in a professional manner; this includes complete follow-up and documentation to all reports initiated. Effectively communicate with persons via intercoms and achieve an appropriate outcome. Exhibits professional behavior toward patients, visitors, physicians and other employees and creates a positive impression consistent with professional etiquette.

Prepares for work by reviewing incident reports, logs, bulletin boards, etc on a daily basis. Responsible for filing reports and information in Comm. Center binders and files in a timely manner. Responsible for assisting with issuing agency badges, temporary badges and issuing parking permits and collecting payments. Second and third shift dispatchers communicate with patient areas to determine if persons arriving after regular visiting hours are eligible to visit and dispatches an Officer to deliver a pass as necessary. Responsible for monitoring all security camera equipment and emergency alarms -e.g., burglary, fire and panic alarms- and timely dispatch of Security, Police and Fire Departments. Responsible for issuing Burning/Welding permits and performing fire system adjustments

Other job-related information:

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!

Nurses are at the heart of patient care, and we are proud to have such amazing nurses here at TriHealth. As the region’s leading health system, we are focused on consistency in the patient experience and standardizing nursing care across the system with proven best practices. We aim to continue leading research supporting the evolution of nursing care, especially as TriHealth works to adapt the population health model system-wide.

In order to lead these changes, TriHealth must invest in our nurses, which is why we provide multiple opportunities for nurses to achieve their professional development goals through tuition reimbursement programs, specialty certifications and several other continuing education opportunities. Our registered nurses support TriHealth in many different aspects of nursing, including patient care, care coordination, education and management.

If you’re interested in joining our world-class nursing team, you can see all current nursing opportunities here on TriHealth.com.

I am honored to lead our TriHealth nursing team, and welcome you to join us!

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