London Stock Exchange Group

YOU AND YOUR TEAM

This role owns the overall technical relationship with customers under the context of product implementation and changes. It will require pro-active engagement with customers to understand their technical, data strategy and make sure that customers will be able to use the latest, most appropriate version of LESG products.

SOME OF DAILY TASKS YOU WILL PERFORM:

• Be responsible for all aspects of the technical relationship with the customer from an implementation, product change perspective
• Build and maintain strong relationships with key technical contacts in named accounts
• Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level
• Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
• Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution
• Provide technical advice to customers on all aspects of customer connectivity, product and system usage, and upgrades to ensure that the customer is fully ready for the changes
• Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead
• Liaise with key customer departments for each account during implementation or upgrade to keep them informed of progress and any issues
• Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services

WHAT TO BRING?

• Excellent customer facing skills with the ability to understand the customer and communicate at their level
• Willingness to adopt new process and different ways of working
• Pro-active approach, initiative and ability to seek out information from the customer and colleagues
• Ability to utilize all available resources and tools to investigate and solve customer problems
• Professional approach during periods of heavy workload without close supervision.
• Understanding of market data and the FinTech industry
• Ability to form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.