Expedia

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Account Manager – Greater China

Introduction to Team

Are you goal-oriented with a focus on driving value and enhancing the experience of your clients or partners? Do you have a great track record in account management, sales, negotiation, and stakeholder management and are looking to develop your career in travel & tech? If so, this might be the role for you.

We're on the search for an Account Manager, to join our Private Label Solutions (PLS) team in Shanghai. Private Label Solutions leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world. As the Expedia Group’s partner-focused arm, PLS’s mission is to provide its partners with solutions to fuel their growth. PLS partners with businesses across a wide range of verticals, including loyalty programs, airlines, travel agents, corporate travel management companies, and online retailers who re-market PLS rates and availabilities to their travelers.

In this role, you will:

• Grow and manage a portfolio of existing and new PLS partners across Greater China
• Account ownership of partner relationships post-launch with clear profitability/revenue targets and the identification and development of incremental revenue opportunities.
• Management of a mix of partners from multiple segments with clear profitability/revenue targets.
• Build effective client relationships and lead complex commercial negotiations
• Influence the decision-making of both internal and external stakeholders through formal and informal negotiations/discussions.
• Establish and deepen relationships with decision makers at partners and internal stakeholders within Expedia Group
• Analyze external travel industry sales trends & articulate your learnings into constructive communication to drive business & financial acumen.
• Assist in developing merchandising strategies for the Partners based on their specific needs, seeking to increase sales by utilizing new technologies, functionality, and product lines
• Advise on technical integration and optimization opportunities, working closely with the internal technical teams to ensure optimal usage of PLS’s APIs solutions
• Support customer issues in a timely fashion and provide resolution in collaboration with our customer support teams
• Seek and remain curious to grow your knowledge in gaining competitive insights for the benefit of the portfolio & the team
• Work closely with the Business Development team in the region to ensure smooth handover and/or transition with new accounts
• Travel regularly and meet partners face-to-face.

Experience & Qualifications:

• 3+ years experience in account management, business development or relevant sales jobs. A strong understanding of hotel B2B distribution in Greater China regions is a plus.
• Strong proficiency in English and Chinese language communications
• Good at relationship building, leading the entirety of the relationship with the partner, including working cross-functionally across their organization with a commercial, product, customer service, technology, marketing, finance, and accounting teams
• Work with all levels of seniority in the management internally & externally to drive results
• Demonstrated ability to work autonomously and manage a wide variety of projects simultaneously and under deadline.
• Experience working in OTA/Ecommerce/Travel Retailers, a plus.
• Technical Project Management experience, a plus.
• University Degree, MBA or Master’s Degree, a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.