This position provides assistance to clients calling and/or attending services at Horizons Mental Health Center by providing the highest level of customer service.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
- Assist clients of all ages in successfully accessing mental health services and other community resources.
- Schedule and reschedule intakes, crisis screens, medication evaluations, psychological testing and competency evaluations with qualified HMHC staff.
- Complete incoming referrals on the phone and in person.
- Complete all required documentation in a timely and accurate.
- Maintain walk-in clinic referral list.
- Manage waiting lists for all clinical and medical staff, effectively backfill cancelled appointments via the waiting lists.
- Maintain database for tracking outcomes related to access data, volumes of services, etc.
- Schedule subsequent appointments based on level of care assignment.
- Collect cash, make change and balance cash drawer.
- Other duties as assigned.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- Moderate to strong skill level in using software such as Excel, Word, PowerPoint, etc.
PREFERRED KNOWLEDGE AND SKILLS REQUIRED:
REQUIRED BEHAVIORAL SKILLS:
- Integrity:
- A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
- The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
- Compassion:
- A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
- Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
- Accountability:
- Demonstrated track record of ownership of situations, projects and issues.
- Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
- Respect:
- Demonstrated ability to collaborate with a diverse population.
- Treat all internal and external customers with a positive, proactive service orientation.
- Excellence:
- Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
- Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
- Demonstrated ability to manage and provide coaching and leadership on complex projects.
- Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- High School diploma or equivalent training and experience.
- General office experience.
- Previous customer service.
PREFERRED EDUCATION AND EXPERIENCE:
- Three to five years medical front office experience and computer training.
- Special training as a receptionist or at a reservation center.
REQUIRED LICENSE/REGISTRATION/CERTIFICATION:
PREFERRED LICENSE/REGISTRATION/CERTIFICATION:
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
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