Harris County, TX

Position Description

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking an Organizational Change Management Analyst to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.

This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview:

The Organizational Change, Analyst will lead and support the adoption and integration of digital tools, systems, and processes during the lifecycle of enterprise-level projects.

Job Responsibilities:

• Responsible for planning and executing change strategies, driving stakeholder engagement, and fostering a culture of continuous improvement and streamlined communication.
• Position works closely with cross-functional teams—including Digital, IT, leadership, and business stakeholders—to ensure that change initiatives are successfully implemented with minimal disruption and maximum adoption
• This role will also involve communicating change impacts, developing training and support materials, and assessing readiness across teams
• Partner with project managers and business leaders to develop and execute tailored communications for change management
• Channel Selection: Choose the appropriate communication channels and updates channels (e.g., newsletters, presentations, meetings) to reach different audiences effectively.
• Develop Training Plans: Create comprehensive training programs that address the specific needs of the organization and its employees.
• Design Training Content: Develop engaging and effective training materials, including presentations, workshops, and online modules.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor’s degree in Communications, Public Relations, or a related field.

Experience:

• 5 + years of experience in internal communications, corporate communications, or change management.

Knowledge, Skills, & Abilities:

• Proven ability to develop and draft clear, compelling communications, translating complex information into relevant, timely, and valuable content.
• Strong analytical and problem-solving skills, with the capacity to analyze and use data to improve internal communications efforts.
• Excellent organizational skills with the ability to manage multiple complex projects and work streams from start to finish.
• Experience working in cross-functional teams to deliver high-quality, impactful work within tight deadlines.
• Ability to adapt to changing priorities and deadlines while maintaining a high level of professionalism and focus.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

• Organizational Change Management Certificate

Experience:

• Experience developing and executing effective change communications strategies.
• Background in the technology industry or advisory work within technology environments.

Knowledge, Skills, and Abilities:

• High attention to detail and the ability to prioritize effectively.
• Confidence in thinking creatively to solve challenges

General Information

Location:

• 406 Caroline St., Houston, TX 77002

Work Arrangement:

• Hybrid, 4 days in the office and 1 day at home post 90 days employment

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by department.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

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