Delaware North

The opportunity

Delaware North is hiring a Client Delivery Engineer Lead to join our IT team. As a Client Delivery Engineer Lead, you will be responsible for planning and executing new implementations in the field across subsidiaries, from initial outlay of the project through implementation. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.

Pay

Minimum – Anticipated Maximum Base Salary: $60,406 - $80,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Maintain an integrated product line road-map and ensure alignment to stakeholder expectations
• Drive overall engineering effort for food, beverage, and retail experiences
• Work with the quality assurance team to identify opportunities to build test cases, and ensure requirements are validated through user acceptance testing
• Create support documentation as products transition from product development life-cycle to client delivery projects.
• Document all aspects of product lines within the product catalog and leverage catalog to create training opportunities to grow subject matter expertise across the organization

More about you

• Bachelor’s degree or equivalent in information systems, computer science, computer systems engineering, business administration, mathematics, or a related field
• Experience within the hospitality or sports service industries
• Minimum of 3 years of experience in solution engineering, sales engineer functions, or product management, including experience with technical writing
• Hands-on experience with agile project management, including scrum and kanban frameworks and platforms such as ServiceNow or Jira.
• Deep understanding of enterprise point-of-sale architecture, including mobile and kiosk channels and experience with solutions leveraging public cloud providers such as Amazon Web Services
• The ability to travel between 25-50%

Shift details

Monday to Friday

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.