Telus International

Position overview:

EUC Specialist Senior is responsible for providing first line support to internal clients, administration staff and EUC specialist in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. Resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization.

Key responsibilities:

• Provide technical on-site or remote support to end-users for the resolution of issues with hardware or software
• Create WiFi credentials for clients and other visitors and provide any required support to enable access
• Install, configure, and maintain operating systems and software applications
• Troubleshoot reported issues and escalate to the specialized team when required (Network, Telephony, Server, etc)
• Provide support and troubleshooting expertise for new client launches
• Perform hardware maintenance and upgrades, coordinating with vendors for hardware repairs or replacements
• Maintain technical documentation of configurations, procedures, and troubleshooting steps

Additional Job Description

Work Location: Gift City, Gandhinagar

Working Mode: 5 Days Work from office

Shift Timings: Rotational Flexible Shift (including Night shift)

Experience: 5+ Years

Key Skills: Person should have experience working with Google Suit / Google Workspace OR MAC OS troubleshooting along with the tech skills required for EUC role

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.