Kempinski

SCOPE

The overall scope of a Hotel Training Executive is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organisation thus securing the hotel's ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Training Executive is to support the Department to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.

OVERALL OBJECTIVE

• Support the Manager/Director in ensuring that employees receive both Kempinski and locally required training.
• Support the Manager/Director to implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
• Achieve Kempinski training engagement rate.
• The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Training Bites and all On-Line learning opportunities.
• Kempinski Experience Assessment meets or exceeds the company benchmark.
• Support the enhancement of Employee Engagement rate.
• Support and enhance hotel Customer Satisfaction Survey results.
• Support the Manager/Director in ensuring that Kempinski training policies and procedures are fully implemented and complied with.
• Ensure that every new employee is correctly on-boarded and has received a comprehensive brand immersion using the designated on-boarding training packages

Key Responsibilities

• Support the Manager/Director in establishing a training network according to Kempinski standard.
• Support the Manager/Director in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
• Support the Manager/Director in Planning, designing and delivering training programmes.
• Implement training marketing strategy as defined by the Manager/Director.
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• With the support of the Manager/Director work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and based on the results provide remedial training solution.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Support the Manager/Director in training and developing Training & Departmental Trainer team members.
• Support the Manager/Director in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
• Lead by example and promote Kempinski’s core values.
• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

NATIONALITY: Eligible for a working permit in Malta

EDUCATION: Bachelor degree or equivalent

EXPERIENCE: To fill the position, at least one of the following is required:

• Hospitality School graduate with a minimum of two (2) operational internships
• European apprenticeship
• A minimum of three (3) years experience in the hospitality industry
• One year in a Training Coordinator or similar position in Kempinski or another luxury brand

LANGUAGE: Ability to work and communicate in a multinational environment:

• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES: To fill this position the candidate must have:

• Administration skills
• Planning and organizational skills
• Verbal and written communication skills
• Basic presentation skills
• Customer service skills

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Proficient in Microsoft Office
• Good PowerPoint skills

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Self-confident
• Persuasive
• Lead by example
• Quality oriented
• Well-presented