Telus International

As a Data Engineer, you will leverage your technical skills and client-facing experience to translate customer needs into actionable project requirements. Your role involves effective communication and collaboration with stakeholders to enhance UX design and AI models, ensuring optimal user-centered design solutions.

REQUIREMENTS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in a client-facing role, translating customer needs and project requirements.
• Experience effectively communicating feedback on guidelines & UX design to customer stakeholders.
• Strong understanding of coding languages (HTML, CSS, JSON, Javascript, Python…).
• Experience in AI Models processes and improvement methods.
• Experience in user-centered design principles

RESPONSIBILITIES

• Collaborate with cross-functional teams of Software Engineers & Project Managers to ensure their desired goals and timelines are met.
• Engage with client PgMs to understand detailed requirements & ensure the final data output achieve the desired outcome & meet their vision.
• Conduct user research to make informed design decisions when it comes to data collection.
• Ability to interpret established guidelines/instructions and identify gaps that may impact quality of data to be harnessed– being mindful of how questions & guidelines are phrased to the survey takers & the impact of poorly structured data flow may have on quality of data retrieved.
• Translate concepts into data flows, processes and key outputs that enable intuitive user experiences and promote data relevance. Create interfaces prototypes using the client’s tool from inception to deployment.
• Drive data harvesting consultations and initiatives, leading ideation sessions, demos, and presentations with customer stakeholders.
• Conduct usability testing and iterate on interfaces based on user/engineers feedback.
• Summarize findings from usability testing sessions, identify design problems, detail the impact of issues identified and propose solutions on how to fix them.
• Be passionate about resolving user pain points through clear guidelines and great design.

WE OFFER

• Great office at a top location in Sofia, Bulgaria
• Attractive salary and additional incentives
• Special discounts & Offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now!

• Only shortlisted candidates will be contacted/interviewed.
• Kindly attach an updated Copy of your CV in English.

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Additional Job Description

TELUS Digital AI Data Solutions is looking for a Data Engineer to join our Artificial Intelligence (AI) team in Sofia!

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.