Testing Center Specialist -

Job Number:

251250

Organization

: Access & Opportunity

Job Location

: Oklahoma-Norman-Norman Campus

Schedule

: Full-time

Work Schedule: Monday-Friday 8:00am-5:00pm

Work Type: Onsite

Salary Range: Targeted salary $19.71/hour based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

The Testing Center Specialist is responsible for ensuring a secure testing environment, escorting testers to the appropriate testing location, adhering to testing protocols, and providing excellent customer service to examinees.

Essential Duties;

• Responsible for ensuring a secure testing environment, escorting testers to the appropriate testing location, adhering to testing protocols, and providing excellent customer service to examinees.
• Coordinates and administers university academic testing services including various departmental and proficiency exams.
• Monitors and maintains testing lab computers and other specialized equipment used in the testing lab
• Providing testing instruction for the exam being administered.
• Assists with scheduling exams and the daily cleaning/disinfecting test room tables, computer stations, and computers.
• Provides high-quality customer service to staff, faculty, students, and visitors this includes answer calls, routing calls to appropriate areas, taking messages, responding to emails, and scheduling appointments.
• Severs as liaison to test providers, other institutions, and departments for test materials, official correspondence, troubleshooting technical issues, score integrity, password assistance, and final grade or test completion notifications.
• Establishes and maintains effective communication with faculty, staff, and students.
• Assists with the monitoring tests, ensures that test instructions are accurate, and appropriate testing environments are maintained
• Monitors entry and exit into the testing room, and enforce test security procedures before and during testing.
• Provides routine direction, information, and advisement to current or prospective students regarding to testing policies, procedures, and outcomes.
• Ensures that all test administration is carried out in compliance with the university policies, testing regulations, guidelines, and standards.
• Provides scanning and printing services as needed, ensuring efficient document management this includes scan, print, and review exams and other materials as needed for accommodation purposes.
• Ensures accuracy and confidentiality in handling sensitive documents.
• Assists in managing office schedules, appointments, and inquiries.
• Connects registered students and the outside community with the Center's resources, services, and relevant support networks including provide assistance with testing accommodations and accessibility resources.
• Assists with general office tasks and projects as needed.

Job Requirements

Required Education and Experience: High School Diploma, AND:

• One (1) years of customer service experience.

Skills:

• Knowledge of operating within a university culture and setting.
• Strong attention to detail and ability to follow instructions.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in basic office software and equipment.
• Ability to work with and learn computer applications and testing protocols.
• Ability to maintain the confidentiality of privileged and sensitive information.
• Ability to maintain a professional, calm, and service-oriented demeanor during high-stress situations.
• Ability to communicate technical and complex information and data to varied audiences.

Certifications: None.

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer while sitting at a desk or table or while intermittently sitting, standing, or stooping.

Supervision: None.

Department Preferences:

• Bachelor degree.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check

Job Posting

: Jun 11, 2025

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