Nextiva

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a talented and experienced Senior Product Manager to join our team. This is an exciting opportunity to work on our our AI-first products and drive the development of innovative products that solve real-world problems.

As a Senior Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of existing and new products Nextiva will bring to market. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for ensuring our products deliver results for our largest partners, are commercially successful, identifying areas for improvement, and driving continuous innovation.

Key Responsibilities:

• Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers
• Build and maintain relationships with our largest customers to ensure we are continuously delivering value
• Collaborate with data scientists, designers, and engineers to develop capabilities that deliver business value
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes
• Participate in ideation and discovery sessions for product initiatives and features
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions
• Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience
• Analyze data to track product performance, identify trends, and make data-driven decisions
• Identify and communicate potential issues with priorities or sprints to product leadership
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication
• Work closely with Customer support; help write how to articles and run book creation
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment

Qualifications:

• Bachelor’s degree in computer science, Engineering, Business, or a related field
• Master's degree preferred
• 6+ years of experience in product management in AI or related fields
• Experience working closely with partners and large enterprise customers to deliver high NPS via roadmap
• Strong understanding of AI concepts, algorithms, and machine learning models
• Experience working with data scientists, engineers, and other technical teams
• Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high profile product features
• Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution and accountability must be strengths
• Excellent time and project management skills
• Ability to work in a fast paced, rapidly changing environment
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health ???? – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Insurance ???? – Company paid life and disability coverage
• Work-Life Balance ⚖️ – Flexible Time Off (FTO) for salaried employees, paid holidays
• Financial Security ???? – RRSP employee long-term savings plan with company match
• Wellness ???? – Employee Assistance Program and comprehensive wellness initiatives
• Growth ???? – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

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