Rimkus

Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference!

Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.

NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement!

OVERVIEW:

The Sr. Business Support Specialist for our CRM will partner with the business users and the CRM administration team to improve the quality of our business data used in Dynamics365 through ongoing data cleansing activity and governance. You will establish best practices and an operating cadence to maintain and optimize CRM data integrity. You should have strong CRM skills (Dynamics365, SFDC etc), advanced Microsoft Excel skills and strong data analysis, governance, and modeling capabilities. In addition, you will partner with management to identify and drive opportunities for CRM efficiency and adoption.

ESSENTIAL JOB FUNCTIONS:

• Need a team player who can come in with the experience required and hit the ground running to ensure we establish a new baseline for data quality in our CRM instance and help us develop an ongoing data quality process and business adoption.
• Commitment and attention to detail is a must.
• Demonstrated ability to logically problem solve.
• Clean current invalid and inconsistent data through various means, such as de-duping, data merge, data validation and data standardization etc. This will include extensive in-application manual clean up.
• Work with users to ensure proper use of the CRM including new user training and retraining activities such as routine office hours.
• Create and maintain training documentation.
• Communication and rollout new enhancements and associated training.
• Create reports to analyze data and provide recommendations.
• Collaborate with the business around data quality and determine the data that needs updating or corrections.
• Prepare routine CRM reporting for executive management.

REQUIRED EXPERIENCE, EDUCATION and CERTIFICATIONS:

• Minimum 5+ years in a similar role with industry leading CRM platforms such as Dynamics 365 or Salesforce.com required.
• Managing CRM Adoption and success within a business environment, this is not and IT role.
• Bachelors’ degree an analytical field such as Business/Management Information Systems, Data Science preferred.

REQUIRED SKILLS and ABILITIES:

• Demonstrated ability to be solution-oriented, solve problems, and think out of the box
• Proven self-starter, highly motivated and entrepreneurial
• Strong problem solving skills
• Demonstrated ability to collate multiple data streams for the purpose of managing data hygiene, holistic updates and problem solving.
• Thrives in a fast-paced, ambiguous work environment.
• Outstanding verbal and written communication skills
• Cross functional, collaborative mindset in all that you do.
• Inquisitive and personally committed to continuous learning and open to alternative perspectives.
• Extensive knowledge of Excel

PHYSICAL DEMANDS, OVERTIME, and TRAVEL:

Physical Demands – Standard (TAC will add)

Overtime – Standard (TAC will add)

Travel Requirements –

• % Overnight travel? NO
• % In office? Remote
• % In field? N/A

The Salary Range for this position is $66,600 - $100,000 and is dependent on education, experience, location and certifications/licensure.

At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions.

Rimkus is an EEO/Affirmative Action Employee and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT.

#LI-JM1

#LI-HYBRID