Choice Hotels

Who are we looking for?

As a Director, Process Optimization within our newly established Process Innovation team, you will play a key role in identifying, analyzing, and driving improvements across critical business processes. You’ll partner closely with cross-functional teams to uncover opportunities within current business processes, recommend AI and other technology-enabled solutions, and support the execution of transformation initiatives to enhance productivity. In this role, you will have the opportunity to help create a new capability and function at the company and will be working closely with the Technology team to determine what capabilities can be created, liaise with the business to help ensure adoption, enabling teams to work on more value-add projects.

This team will be taking a strategic approach that involves fundamentally rethinking and redesigning core business processes to achieve significant improvements in performance, efficiency, and overall business effectiveness. It aims to optimize end-to-end processes, eliminate redundancies, and improve key metrics like cost, quality, service, and speed. In this role, you will not only drive to solutions but also help ensure the organization adopts and adapts to the new way of working.

Looking for someone who loves diving into processes to find efficiencies, isn’t afraid to ask questions, and holds self-accountable to delivering work that will help shape and enhance the future of the organization.

What you’ll gain from this role:

• The opportunity to work on high-impact, high-visibility initiatives that shape the future of the company.
• Cross-functional exposure to multiple departments and leadership.
• A collaborative environment where continuous improvement is the norm.
• Career growth with a forward-thinking team that values innovation and results.

Your Responsibilities

Business Process Consulting

• Establish and maintain an intake process for business processes to re-engineer using technology
• Lead or support end-to-end business process analysis, working with stakeholders to map current workflows, identify inefficiencies, and uncover opportunities for optimization or automation.
• Facilitate discovery sessions to gather insights on pain points, performance gaps, and unmet needs within existing processes.
• Design future-state process models aligned with business objectives, and operational goals.
• Develop and present actionable recommendations backed by data and best practices in process improvement.
• Partner with functional teams to implement and monitor process changes, ensuring sustained improvement over time.
• Creating opportunity assessments, identifying bottlenecks, and documenting potential improvement solutions.
• Ask critical questions to the business owners to fully understand the needs and to not disrupt the business.

Technology Partnership

• Meet regularly with Technology on potential improvement solutions.
• Communicate effectively what the business needs are and be able to work with the Technology teams to determine what capabilities are possible
• Translate business requirements into user stories that can guide system enhancements, automation, or tool selection
• Participate in solution design sessions to ensure proposed technologies or AI solutions meet operational needs and deliver measurable value
• Help bridge communication between non-technical business users and technical teams to drive shared understanding and outcomes.

Change Management Support

• Support change management efforts to ensure successful adoption of new processes and technologies, including stakeholder communications, training support and readiness assessments
• Act as liaison between project teams and end users to gather feedback, address resistance, and promote engagement throughout the change life cycle
• Develop and execute communication plans, process documentation, and onboarding materials in partnership with key stakeholders.
• Monitor adoption metrics and gather qualitative feedback to adjust strategies and reinforce sustainable behavior change

Leadership / Coaching

• Develop direct report, providing regular feedback for growth
• Review the reporting deliverables of direct report to ensure accuracy and alignment
• Foster a collaborative, positive working environment

Your Work Location

As our Director, Process Optimization, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Your Salary

The salary range for this position is $139,604-$175,479 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.