Raleigh, North Carolina

Job Description

Be part of a team using technology to build Smart City Solutions. The Building Automation System (BAS) Administrator is responsible for the administration, operation, maintenance, and optimization of building automation and control systems across the organization’s facilities. This role ensures the reliable performance of systems managing HVAC, lighting, energy management, security, and other integrated building technologies. The BAS Administrator oversees user access, system configurations, backups, software updates, network integration, and troubleshooting, while collaborating closely with facilities, IT, and engineering teams.

Key responsibilities include monitoring system performance, implementing enhancements, and ensuring compliance with cybersecurity and organizational standards. The BAS Administrator also plays a pivotal role in the development of technical specifications for new projects, system upgrades, and integration of new technologies, ensuring alignment with industry best practices and organizational requirements. The role supports capital and maintenance projects by providing detailed technical guidance and documentation. When required, the BAS Administrator performs field service repairs and system troubleshooting to resolve performance or communication issues and ensure the continuous operation of critical BAS infrastructure.

By proactively managing BAS infrastructure and contributing to continuous improvement initiatives, the BAS Administrator helps maximize operational efficiency, sustainability, occupant comfort, and building safety.

About You:

You are a detail-oriented, tech-savvy professional with a passion for smart building technologies and system optimization. You bring a strong foundation in building automation systems—whether it’s Niagara, BACnet, Modbus, or other leading platforms—and you’re equally comfortable navigating both the operational and IT aspects of these systems.

You have experience administering and troubleshooting BAS networks, implementing software updates, managing user access, and ensuring data integrity through regular backups and cybersecurity best practices. Beyond daily operations, you excel at translating complex technical requirements into clear, actionable specifications for system upgrades, integrations, and new installations.

You are a proactive problem solver who thrives in a collaborative environment, working seamlessly with facilities, IT, vendors, and project teams. Your analytical mindset allows you to spot inefficiencies and identify opportunities for system enhancements that improve energy efficiency, comfort, and safety.

Above all, you are a reliable and innovative contributor, eager to stay ahead of industry trends and committed to maintaining the highest standards of performance, compliance, and sustainability in every aspect of your work.

About Us:

The City of Raleigh's Engineering Services Department plays a vital role in shaping and maintaining the city's infrastructure and public spaces. Our department oversees the City's stormwater program, designs and constructs transportation, park, and City building projects, and manages essential assets such as City buildings, parking decks, and the fleet of City-owned vehicles.

Our key divisions include:

• Roadway Design and Construction: Leading the design, project management, and field services for City transportation initiatives.
• Raleigh Stormwater: Implementing programs, projects, and services to maintain the City's robust stormwater infrastructure, including pipes, streams, lakes, and dams.
• Fleet Management Operations: Supporting the transportation and equipment needs of City departments with comprehensive fleet services.
• City Integrated Facility Services and Facilities Operations: Maintaining over 345 buildings, parking decks, and shelters—plus multiple City blocks and leased spaces—with a focus on safety, efficiency, and comfort.

The Building Automation Systems (BAS) team is an integral part of Integrated Facility Services. We ensure that City-owned buildings are equipped with advanced, reliable control systems for HVAC, lighting, energy management, and security. Our work enhances sustainability, improves occupant comfort, and supports the City's commitment to smart building technologies.

Why Work with Us?

By joining our team, you’ll play a key role in maintaining and improving the infrastructure that keeps Raleigh thriving. You’ll enjoy the opportunity to work on meaningful projects that directly impact the community, collaborate with skilled professionals across multiple disciplines, and grow your career in a supportive, forward-thinking environment. The City of Raleigh offers competitive benefits, professional development opportunities, and the chance to be part of a city that values innovation, sustainability, and excellence in public service.

Duties and Responsibilities

• Administer and maintain Building Automation Systems (BAS) across City facilities, ensuring reliable operation of HVAC, lighting, energy management, and security controls
• Develop, update, and maintain technical specifications and system documentation for BAS projects, upgrades, and integrations
• Monitor system performance, troubleshoot issues, and coordinate timely resolution with internal teams and external vendors
• Manage user access, perform regular backups, implement software updates, and ensure cybersecurity compliance for all BAS platforms
• Collaborate with facilities, IT, and project management teams to support projects and continuous system improvements
• Analyze system data to identify energy-saving opportunities and support sustainability and operational efficiency goals
• Modify BACnet and Modbus control programs to support existing and new devices, optimize performance, and meet updated operational requirements
• Inclement Weather Duties and Emergency Response – Support a rotational shift for all scheduled and unscheduled weather-related events, serve in an on-call capacity, and play a key role in emergency situations involving automation systems. Provide timely and pertinent information related to power outages, system outages, and restoration efforts through the building automation system
• This role is responsible for managing and maintaining critical building systems across a wide portfolio of city facilities. Operation of a City-owned vehicle will be required in order to provide rapid on-site response to system issues, support transport of specialized tools and equipment, and improve operational efficiency while reducing downtime and risk in key facilities such as public safety buildings and data centers

Typical Qualifications

Education and Experience:

Associate's Degree in computer science, information technology or directly related field and four years of related technology support experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid North Carolina Class C Driver’s license with a satisfactory driving record, or the ability to obtain within 60 days of hire
• Tridium Niagara 4 Certification
• BAS-specific training or certifications (e.g., BACnet, Modbus integration)

Preferred Qualifications:

• Bachelor’s degree in engineering, Information Technology, or a related technical field
• Experience with Niagara or other major BAS platforms
• Strong understanding of network infrastructure, cybersecurity practices, and system integration
• Ability to develop technical specifications and design documentation for BAS projects
• Certifications in building automation systems (e.g., Niagara Certified, Tridium, or equivalent)

Additional Information

Knowledge of:

• Building Automation System (BAS) platforms and integrated building technologies (HVAC, lighting, energy management, and security systems)
• Control system protocols and standards (e.g., BACnet and Modbus)
• Network infrastructure basics, cybersecurity principles, and IT best practices related to BAS
• System troubleshooting techniques and preventative maintenance practices
• Technical specification development and construction documentation processes
• Niagara 4 framework and tools for managing and integrating BAS and Security Access systems
• Understanding of server and storage systems used to support BAS platforms
• Experience in Niagara 4 programming, including logic blocks, schedules, alarms, histories, and user interface development

Skilled in:

• Administering BAS software, managing user access, backups, updates, and security settings
• Diagnosing and resolving BAS performance issues efficiently
• Developing clear, accurate technical documentation and system specifications
• Interpreting system data and analytics to optimize performance and identify inefficiencies
• Communicating effectively with cross-disciplinary teams, vendors, and stakeholders

Ability to:

• Work independently and proactively manage multiple tasks and priorities
• Collaborate with facilities, IT, and engineering teams on complex projects
• Stay current with emerging BAS technologies and industry best practices
• Maintain a high level of attention to detail and accuracy
• Respond quickly and effectively to system alarms and critical issues

ADA and Other Requirements:

Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Medium Work:

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Working Conditions:

Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); frequent exposure to extreme temperatures, inadequate lighting and movement restrictions; and moderate exposure intense noise or travel.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.

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