Atrium Hospitality

Hotel:

Des Moines Sheraton

1800 50th Street

West Des Moines, IA 50266

Banquet Captain

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Banquet Manager or All Purpose Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by

planning and implementing the serving details for the event.

Wage: $18.38

Hours: 4pm-12 also need weekend Availability

Work Performed:

The Banquet Captain will be tasked with the following duties, responsibilities, and assignments:

• Directs setting up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, clean china with no chips or cracks, clean unspotted glassware;
• Confirm the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;
• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;
• Ensures the servers are ready to serve the meal when its prepared;
• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;
• Maintain communication with the guest contact person for guest needs;
• Set-up, operate and dismantle audio-visual equipment;
• Be familiar with and maintain knowledge of maintenance and usage of all Audio-Visual equipment;
• Able to perform job of Banquet Associate and Banquet Bartender;
• Able to understand departmental forecasting to ensure appropriate staffing levels;
• Assist Banquet Manager or All Purpose Manager with scheduling, training staff, and inventory;
• Ensures service standards are being followed and takes corrective action when they are not;
• Guide, direct, and motivate banquet staff;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Previous customer service experience

Six months of banquet food service experience

Preferred Prior Experience:

Prior leadership experience

Preferred Education:

High School diploma or equivalent

Required Licenses/ Certification:

Food Safety certificate or complete training during initial 90 days.

Alcohol certification or complete training during initial 90 days.

Physical:

Ability to lift, pull and push up to 50 pounds.

Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift

Other:

Must be flexible to working days, early mornings, evenings, nights, weekends and holidays.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

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