Canadian Tire

What you'll do

The Consultant, ESL Sustainment, will play a crucial role in managing the ordering, shipment, and overall management of Electronic Shelf Labels (ESLs) within our stores. You will collaborate closely with the Operations team, the Canadian Tire Dealers Association (CTDA) and the vendor to ensure efficient receiving, storage, and ongoing management of ESL assets. Additionally, you will work closely with the Changeover team to facilitate a smooth transition of ESL assets during Dealer Changeovers. Your expertise will also be valuable in supporting the Digital Team by implementing new enhancements requested by Dealers.

• ESL Management and Support: Take charge of ordering, shipment, and coordination of ESLs for our stores. This includes ensuring timely delivery, accurate inventory management, and collaborating with the Operations team to optimize processes related to receiving, storage, and ongoing management of ESL assets. Manage the ESL inbox and promptly respond to inquiries related to order status, availability, or any other concerns from stakeholders. This role requires effective communication skills over the phone as well as via email to ensure timely and accurate responses while providing exceptional customer service.
• Changeover Collaboration: Collaborate with the Changeover team to establish seamless transitions during Dealer Changeovers. You will coordinate the transfer and setup of ESL assets, ensuring minimal disruption to operations and a smooth experience for both Dealers and store teams.
• Digital Enhancements: Work closely with the Digital Team to implement any new enhancements requested by Dealers concerning ESLs. This may involve configuring software settings, conducting system tests, and providing training or support to both internal teams and Dealers.

What you bring

• 2+ years’ experience in the retail industry; Fulfillment, Order Management, Store Operations, Digital or eCommerce
• Familiar with our Canadian Tire Dealer model and have a strong understanding of store operations
• Familiarity with electronic shelf labels (ESLs) is advantageous.
• Action-oriented with a thirst for knowledge to learn agile product management, store technology, and more
• Collaborative team player with superior influencing skills, who builds relationships easily across various stakeholder groups to move initiatives forward
• Experience building out store training and change management plans
• Strong analytical and problem-solving abilities, providing great insights and recommendations
• Technical proficiency with software systems and digital tools.
• Experience analyzing data to drill down into key, actionable insights
• Experience working in a Canadian Tire store or other retailer is considered a major asset

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.