Avangrid

Position Information:

Locations: Rochester, NY or Orange, CT

Salary: $78,000 - $107,300; dependent upon location and experience

Schedule: On Site - Office

Job Summary

The Analyst – Change Management & Documentation role provides exceptional record keeping and effectively manages the change process, which includes effectively reporting of problems and incidents. The incumbent shall have a keen eye for detail and a strong ability to enforce standards and policies.

Additionally, this role supports Problem Management and contributes to incident analysis related to change activities.

This position will assist the IT change process functions of AVANGRID within the Technology Platforms Operations (TPO) Team. The incumbent will be responsible for adhering to the change enablement policies and will effectively address risk and impact to business processes, all while ensuring compliance adherence.

This role will ensure all changes to systems are compliant with the Change Enablement processes, policies and guidelines. This includes assisting with auditing policy compliance and procedural participation as well as analyzing the Change Enablement process, including identifying ways to improve effectiveness and efficiencies.

Key Responsibilities:

• Ensures the Change Enablement process is correctly applied for new project’s go live and other changes that might impact production environment.
• Provides continuous improvement efforts and ensures new change related processes are documented and communicated.
• Provides assessments and improvement suggestions to TPO processes related to Change Enablement.
• Facilitates Change Advisory Board (CAB) meetings, including creating agendas and sharing CAB meeting minutes as related to services.
• Prepares executive summaries for all incidents impacting Tier 1 applications, inclusive of any Priority 1’s and Priority 2’s.
• Defines and maintains a documentation repository, including standards, structure, templates, and processes for the TPO team.
• Develop policies to ensure new projects have documentation ready and compliant with defined standards before going live.
• Ensures applications are properly modeled and monitored. This Includes being responsible for performing Change Enablement daily, weekly, and ad hoc operational checks, and for managing Requests for Change (RFC) through the lifecycle.
• Monitors, tracks and reports changes to include report distribution and development of Change Enablement dashboards.
• Utilizes the Change Enablement system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.
• Participates and votes on changes during all Global CRB meetings held weekly, and proactively communicates any globally managed changes that may impact AVANGRID to all relevant stakeholders across the organization.
• Works with various clients and analyzes and assesses RFCs to ensure readiness for implementation and completion.
• Represents AVANGRID at all local change advisory boards (CABs) through the RFC process life cycle.
• Participates in all company CAB meetings and responsible to review and express risk assessment on behalf of local operating companies.
• Supports the implementation of new initiatives, projects or operational changes sponsored by business units (internal and external facing).
• Audits to ensure that change requestors and implementers are updating change records accurately and in a timely manner and takes necessary actions to ensure compliance and minimize risk.
• Provides training as necessary regarding Change Enablement policies, procedures and guidelines.
• Supports the Change Enablement process for hybrid cloud service consisting of IaaS and PaaS services.
• Produces the change schedule reports related to local and company activities, while focusing on describing the impact to AVANGRID services.
• Assists with identifying trends and reports on Change Enablement process metrics.
• Manages standard or preapproved change policies that support business objectives while ensuring the integrity and availability of vital IT Systems and Services that support the business and meet local compliance requirements.
• Reports on incidents resulting from changes, ensuring visibility into change-related impacts and contributing to continuous improvement of the Change Enablement process.

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems or a related field and a minimum of 3 years of relevant experience. An equivalent combination of education and experience may be considered.
• Experience in documentation management and incident reporting.
• Solid understanding of application monitoring and modeling (i.e., the process of establishing relationships between configuration items (CIs) that make up a service).
• Excellent organization skills, with a proven ability to adapt to shifting priorities while effectively managing multiple tasks in a dynamic environment.
• Proficiency in documentation tools and software, including ability to develop and enforce documentation standards and policies.
• Strong analytical, problem-solving skills, with a strong attention to detail and a commitment to accuracy.
• Experience with utilizing broad-based experience in technology and utilizing change enablement.
• Experience with Service Now and with Cloud change enablement.
• Understanding of infrastructure technologies – server, database, network, storage, security, cloud and management technologies.
• Prior experience with maintaining and promoting IT security best practices.
• Knowledge of ITIL or other IT management frameworks.
• Strong ability to create clear, structured, and standards-compliant technical documentation.
• Excellent communication, both written and verbal skills.
• Excellent interpersonal skills with a proven ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred Qualifications:

• Prior experience with monitoring tools and software (e.g., Entuity, Patrol).
• Strong project management skills.
• Holds an IT Infrastructure Library (ITIL) certification (Foundation-level v3 or v4).
• Experience with Governance, Risk, and Compliance (GRC) concepts.
• Experience with Microsoft O365 Tool Suite.
• Experience with Microsoft Power BI.
• Experience with ServiceNow building filters and reports.

Competencies:

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration
• Leadership (people managers/leaders)

#LI-Onsite; #LI-CH1

Disclaimer:

Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

Click here for Additional Disclaimer Information

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Company:

AVANGRID MANAGEMENT COMPANY, LLC.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

July-11-2025