Ataccama

We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

We’re looking for a highly motivated, strategic, and hands-on Community Manager to build, scale, and elevate Ataccama’s community function as an integral part of the marketing team. In this role, you’ll lead the development and execution of our community engagement strategy to drive meaningful conversations, foster strong relationships, and deliver programs that accelerate user adoption, loyalty, and advocacy. You’ll act as the key bridge between community members and marketing, product, and customer success teams to ensure an exceptional, value-driven experience for all users.

Your Challenge

• Strategic Community Growth & Leadership:
• Design, implement, and execute a long-term strategic plan for Ataccama’s community growth, engagement, and retention.
• Lead initiatives to scale the community, focusing on value-driven interactions and member advocacy.
• Ensure Ataccama’s community remains an industry leader by fostering high engagement and deep knowledge-sharing opportunities.
• Develop frameworks for community governance, including moderation policies and user-generated content strategies.
• Community Engagement & Advocacy:
• Monitor and respond to community questions daily, ensuring response times do not exceed 48 hours.
• Regularly share product updates, feature releases, and company announcements to keep the community informed and engaged.
• Build and strengthen strategic relationships with highly engaged community members, thought leaders, and advocates (champions).
• Facilitate and lead key community events, roundtables, and interactive discussions to strengthen connections among members.
• Create programs that reward and encourage power users to share best practices and feedback.
• Develop ambassador and influencer programs to amplify Ataccama’s community reach.
• Content & Program Development:
• Create and execute the development of high-value educational content, including webinars, blogs, and newsletters.
• Collaborate with internal teams to provide resources that support user success and increase platform adoption.
• Implement data-driven insights to enhance community programs and ensure continuous improvement.
• Drive user-generated content initiatives, enabling community members to share their expertise and experiences.
• Cross-Functional Collaboration:
• Work closely with marketing, product, and customer success teams to ensure the community contributes to Ataccama’s broader business goals.
• Advocate for community needs and insights within internal teams to drive product innovation and improvement.
• Align community engagement initiatives with company-wide objectives to foster business growth.
• Partner with sales and customer success teams to turn engaged community members into brand evangelists and advocates.
• Analytics & Performance Measurement:
• Define and track key community engagement metrics to measure impact and growth.
• Use analytics to refine and optimize engagement strategies based on data-driven insights.
• Present regular reports on community performance, successes, and areas for improvement.
• Implement A/B testing and experiment-driven community initiatives to continuously improve engagement and participation.
• Technology & Platform Optimization:
• Identify and implement best-in-class community engagement tools and platforms.
• Work with engineering and IT teams to enhance the community platform experience.
• Leverage AI and automation to scale community engagement efforts efficiently.

Is This You?

• Expertise in community strategy and execution in a B2B SaaS environment, with 4-6 years of experience in community management.
• Proven ability to design and implement long-term strategic community growth plans.
• Strong leadership, facilitation, and relationship-building skills to nurture key community advocates and partners.
• Experience leading and executing community engagement campaigns, events, and strategic initiatives.
• Data-driven mindset with the ability to track, analyze, and optimize community performance metrics.
• Excellent content development and storytelling skills to drive engagement.
• Strong communication and collaboration skills to work cross-functionally across teams.
• Knowledge of community management platforms, engagement tools, and analytics dashboards.
• Experience launching and managing ambassador and influencer programs.
• Strong understanding of SEO, social media engagement, and content distribution strategies to drive organic growth.
• Familiarity with customer lifecycle marketing and integrating community engagement into retention and upsell strategies.

Perks & Benefits

• Long-Term Incentive Program
• Get paid vacation plus the freedom of Flexible Time Off (FTO)—a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
• 5 sick days
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• "Bring Your Friend" referral program
• Flexible working hours & hybrid work setup
• Annual package for mental health support
• Corporate discounts on travel, fitness, attractions, and shopping
• Health, vision, and dental benefits
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Kitchen stocked with fresh fruit and juice, teas, and the best coffee
• While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.