System One

Service Parts Associate

Pay Rate: $25/hour

Location: North Las Vegas, NV (Onsite)

Schedule: Monday–Friday, 8:00AM–5:00PM

About the Role

We’re seeking a detailed oriented Service Parts Associate to assist customers and technicians in locating and securing engine parts and supplies. In this Level II position, you’ll work collaboratively with parts personnel and warehouse teams, ensuring orders are processed efficiently and customer needs are met with a high level of service.

Key Responsibilities

• Greet and assist walk-in customers; receive parts calls and process orders under moderate supervision
• Handle cash, check, and credit-card transactions accurately
• Use catalogs, computer systems, and collaboration with technicians to identify and procure parts cost and time efficiently
• Maintain clean and organized parts counter and warehouse areas
• Support sourcing of complex parts requests or finding suitable alternatives
• Upsell complementary products and services when appropriate
• Perform warehouse tasks (stock levels, shipping/receiving, inventory management) as time permits
• Adhere to Health, Safety, and Environmental standards, including proper use of PPE
• Escalate customer issues to senior staff or supervisor when necessary
• Carry out additional duties related to core processing, inventory control, or parts-related tasks as assigned

Qualifications & Competencies

Experience & Education

• High school diploma or equivalent (or relevant experience)
• Some work experience or intermediate knowledge gained through education, training, or on?the?job experience
• Prior experience in engine parts, distribution, or similar environments preferred

Technical Skills

• Proficiency in Microsoft Office and order-processing systems
• Strong computer literacy and ability to generate reports

Core Competencies

• Order Processing: Manage customer orders from receipt through exception resolution
• Systems Knowledge: Navigate order life-cycle screens to process modifications and resolve queries
• Customer Focus: Build relationships by delivering customer-centric solutions and proactive support
• Communication: Convey information clearly across different audiences and modes
• Accountability: Meet commitments and hold self/others accountable
• Action Oriented: Tackle challenges with urgency and enthusiasm
• Warehouse Inventory Control: Utilize control methodologies to maintain stock levels and meet expectations
• Process Optimization: Identify and implement continuous improvements in work processes
• Interpersonal Savvy: Relate comfortably and effectively with diverse groups

Why Join Us?

• Opportunity to grow your parts-counter expertise and expand into warehouse operations
• Collaborative work environment with experienced technical teams
• Hands-on role where your contributions directly impact customer satisfaction

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #193-Eng Oakridge (Precision)

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.