DSM

Job title – ServiceNow Technical Manager (75745)

Location – Barcelona, Spain

Job model – Hybrid

As a ServiceNow Technical Manager, you shine with your exceptional technical and business acumen! Your expertise in platform and business process definition is invaluable to our vibrant user community. With your proven platform experience, you excel in defining new processes, refining existing ones, and thriving in response to dynamic business demands and exciting projects. This is a fantastic opportunity to leverage your vast experience and embrace new applications. Join us and make a difference!

Your key responsibilities

• Act as a Technical and Functional expert in the definition of new business processes and in their implementation, covering all service delivery unit in GES – “Global enterprise services”: IT, HR, Finance, Purchasing and various other custom applications.
• Provide insights and support on platform service offerings like: PA, automation, CSDM (proven experience required)
• Customize and configure ServiceNow applications to meet business requirements as SME or process expert (design and requirement parts only)
• Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business.
• Collaborate with cross-functional teams to identify and implement process improvements. Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management.
• Participate in platform audits, report findings and improvements, maintain an overview of the status of these findings.

We bring

• A supportive environment where you’re empowered to grow and share your ideas.
• An inclusive and multicultural team with respect for everyone
• A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions.

You bring

• Power user and technical knowledge in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
• Minimum 5 years of experience in this field. ServiceNow Certified System Administrator (CSA) is a plus
• Deep understanding of ITIL framework and ITSM processes, CSDM (mandatory). ITIL4 Foundation, a Practitioner certification is a plus.
• Strong interpersonal, critical thinking, and problem-solving skills, organized and methodical, drive for continuous proactive improvement.
• Customer oriented and team player, but able to work independently.
• Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.