Incode Technologies

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

We are looking for a proactive, tech-savvy, and customer-oriented IT Support Analyst to join our growing technology team. In this role, you will be responsible for maintaining and supporting the company’s IT infrastructure while delivering exceptional service to internal users across different departments.

You will contribute to the automation and improvement of processes using low-code tools to make operational workflows more efficient.

You will also provide user support at a level 2–3 capacity, assisting with Service Desk operations.

Responsibilities:

• Provide Level 1-2 technical support to employees (hardware, software, network, peripherals).
• Troubleshoot issues related to operating systems (Windows, macOS, Linux) and common productivity tools (Office 365, Zoom, Slack, etc.).
• Manage user accounts, permissions, and access controls across platforms such as Active Directory, Google Workspace, and SaaS tools.
• Handle service desk tickets via tools like Jira, Freshservice, Zendesk, or similar.
• Deploy and configure laptops, desktops, mobile devices, and IT equipment.
• Document IT procedures, troubleshooting guides, and FAQs for end users.
• Meet response and resolution SLAs for support tickets.

Strong Requirements:

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of hands-on experience in IT support within corporate environments.
• Working knowledge of operating systems (Windows/macOS/Linux).
• Experience with help desk software and remote support tools.
• Familiarity with MDM tools (e.g., Jamf, Intune, Kandji, Mosyle).

Nice to Have:

• Experience with Tine, Zapier or low code tools
• Experience with IT asset management (tracking and maintaining IT equipment inventory)
• Experience with OneDrive, Microsoft Teams, Notion, Slack, or similar collaboration tools

8 Aspects of our Culture:

• Values are what we value
• High performance
• Freedom & responsibility
• Context, not control
• Highly aligned, loosely coupled
• Continuous Feedback
• Pay Top of Market
• Promotions & Development
• Learn more about Life at Incode!

Benefits & Perks:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefits package according to location (401k, medical insurance, etc.)

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.