The Exchange

Career Area

Services

Job Description

As a Services Operations Assistant at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community.

We offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, shift differential/holiday pay and 401K plan to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the DoD.

Job Qualifications

• Provides complex administrative and clerical support to services operations to drive customer experience by improving efficiencies resulting in a tailored customer experience.
• Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized customer experience.
• Performs a variety of complex administrative and clerical duties. Requisitions supplies and forms, updates/maintains files and appropriate library, and other documentation maintenance according to policies and procedures. May prepare paperwork for access to military installations.
• Works with price surveyor to make sure all merchandise is being sold at market price.
• Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
• Ensures all services contracts are up to date and concessionaires are instructed on Exchange rules. Maintains contract files and vending machine control logs.
• Use of PC for data entry and use of appropriate systems/software/hardware for correspondence, reports, etc.

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Number of Positions Remaining

1

Vacancy Number

H-005297-2025

Job Title

Services Operations Assistant

Employment Category

Regular Part Time

Job Grade

2

Job Tier

1

Job Qualifications

Completion of high school or the equivalent. Clerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use the appropriate systems/software/hardware. May use standard accounting/office machines.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

LEAVENW VENDING

Salary Minimum

$17.25

Salary Maximum

$26.32

Exchange Location

United States - Kansas - Fort Leavenworth