TEKsystems

Field Service Technician – Windows 11 Migration

Location: Onsite in Farmington, CT with weekly travel to NYC

Job Overview:

Our client is seeking an experienced Field Service Technician to assist with its Windows 11 migration, providing onsite support at its Farmington, CT location. This role requires a highly skilled technician with at least 3 years of experience in desktop support and deployment, specifically with Windows 11 and Microsoft Autopilot.

The technician will provide in-person support for employees at the Farmington office, as well as weekly onsite service in New York City.

Key Responsibilities:

• Conduct Windows 11 deployments and user setups onsite.
• Provide hands-on hardware and software support for employees at the Farmington location.
• Troubleshoot technical issues in person, over the phone, and via email for users across the organization.
• Manage workspace moves, including hardware and printer installation.
• Support executive leadership in Connecticut with specialized IT services.
• Utilize VMware to connect to virtual desktops.
• Configure and support Citrix Receiver for virtual desktops and apps.
• Provide weekly onsite support in New York City for additional troubleshooting needs.

Technical Environment & Tools:

• Operating Systems: Windows 10 & 11
• Enterprise Tools: Microsoft Autopilot, InTune, Azure, Active Directory
• Hardware: Lenovo desktops, Cisco phone systems, mobile devices (iPhone & Android)
• Software: Office 365, Chrome, proprietary applications
• Remote Access: Bomgar VPN

Required Skills & Qualifications:

• 3+ years of experience in desktop support and deployment.
• Strong expertise in Windows 11 migration and Microsoft Autopilot.
• Experience troubleshooting hardware, software, mobile devices, and enterprise applications.
• Familiarity with virtual desktop environments like VMware and Citrix.
• Ability to provide high-quality executive support when needed.

Preferred Skills:

• Mac Support Experience (occasional Mac troubleshooting required).
• Strong customer service skills across multiple platforms (in-person, phone, email).
• Self-motivated, proactive approach to troubleshooting and problem resolution.
• Ability to adapt quickly in a dynamic IT environment.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Farmington,CT.

Application Deadline

This position is anticipated to close on Jun 25, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.