Mass General Brigham

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Sr. Practice Assistant for BWH Endocrinology

• Arranging new patient appointments and testing
• Participate and lead team meetings with provider team lead, provide data metrics and recommendations to improve access
• Train and mentor new staff
• Coordinating follow up appointments and follow up testing
• Obtaining prior authorizations for future testing
• Prioritizing phone calls and messages via in-basket and/or outlook based on urgency
• Rescheduling clinics to alternate dates based on provider availability
• Arranging and opening P’s/PA’s and MD’s schedules to work through any pertinent issues or complications
• Answering patient messages / phone calls relevant to scheduling and forwarding to medical provider of clinical
• Verifying that patient’s insurances are accepted at BWH
• If so, proceeding with scheduling
• If not, working with insurance company to obtain authorization for out of network visits, ensuring appropriate hospital, BWPO is contacted to negotiate rate
• Reaching out to supplemental departments to schedule patients for testing or consults with other specialties o Coordinating office visits with other appointments such as other departments, other facilities in the area, testing
• Requesting records including paper records as well as imaging discs in particular format be sent to me for physician review
• Arranging admissions for patients through our admitting department
• Coordinating with other outpatient appointments
• Contacting the patient to confirm their admission date, LOS, location, what they can bring with them, helpful contact information
• Informing patient of any preparation instructions prior to outpatient testing
• Contacting patients regarding appointments for confirmation
• Rescheduling patients when needed and contacting them regarding the change of appointment
• Requesting medical records and imaging be sent here for physician review

Qualifications

Level of education required: Minimum of a high school diploma or GED.

Work experience required: Minimum three years’ medical office or administrative support experience required. Some additional training in office systems or other post high school education preferred. Associate’s Degree or higher level education preferred, but not required.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

221 Longwood Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.