Astound Broadband

Job Details

Description

Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Astound is looking for an Operations Coordinator in Bethlehem, PA.

Operations Coordinator

Location: Bethlehem, PA

Market Support/Order Entry – Responsibilities

• Place work order for Installs, Change of Service, Downgrades and Upgrades in the Order Entry system called ICOMS.
• High Priority projects as assigned by market management.
• Review daily reports, identify, and resolve issues that will negatively impact Astound, Technicians/Contractors and/or Customer Billing.
• Inbound and Outbound calls to and from Customers.
• Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.
• Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.
• Support the Retention/Customer Care teams.
• Credits/Adjustments approved by the business manager.
• BOLT cases – Assigned by Manager

The primary position responsibilities for this position will focus on the Harvest Project, which will last approximately 18 months. The Harvest Project involves contacting customers and switching out their legacy boxes and replacing them with Android boxes. After the Harvest Project has been completed, this position may also be responsible for Payment Center coverage on an as-needed basis.

Our Astounding candidate will possess:

Skills & Abilities:

• Demonstrate strong Customer Service skills
• Team oriented mindset
• Remain up-to-date on current offerings/promotions
• Remain calm and courtesy when working with both internal/external customers
• Solid understanding of all Astound products and services
• Strong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferred
• Ability to adapt to changing priorities
• Ability to work effectively in a fast paced and dynamic environment
• Ability to multitask
• Close attention to detail
• Strong verbal skills
• Strong troubleshooting skills
• Strong problem solving skills
• Commitment to Punctuality, responsibilities and work habits
• Flexibility in work schedule, OT required at times

Required Education and/or Certificates/Credentials:

• High School Diploma or equivalent

We are Proud to Offer an Astounding Benefits Package Including:

• Rewards: Competitive compensation plan
• Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
• Retirement: 401k with employer match and immediate vesting
• Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
• Professional Development: Paid training & tuition reimbursement program
• Leisure and Fun: Employee discount program
• Live YOUR Life: Generous paid time off plans
• Impact: Established, yet growing, organization where you can make a real impact!

Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!

The base salary range in Pennsylvania for this position is $18.00 - $21.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.