STARS Requisition number

95453BR

Posting Position Title

Clinical Receptionist 2

Essential Duties

1. Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees. 2. Directs the daily operations of the office. Manages calendars and calls, assesses nature of issues and escalates as appropriate. Serves as principal source of information on policies, procedures, programs, and office activities. Oversees, monitors and controls office budget and spending. 3. Participates in special projects on a variety of topics. Identifies project needs. Researches, gathers and analyzes data and materials. Collects project updates in a timely manner; prepares and maintains documentation, tracking, reports and presentations; follows up as appropriate. 4. Performs on-going review of department processes and systems. Develops, implements, and oversees office procedures designed to streamline operations, eliminates duplication and improves efficiency throughout the department. 5. Monitors and prioritizes communications for action and review; provides background necessary for action/decision-making; flags time sensitive material; initiates follow up. 6. Composes and/or coordinates substantive communications, reviews outgoing material for accuracy and completeness. Develops and/or produces materials for presentations. 7. Prioritizes, assigns and monitors work, sets standards and expectations among the department administrative support staff. Ensures appropriate levels of coverage so department priorities can be met. Evaluates and clarifies roles and responsibilities. Establishes and cultivates productive relationships between teams. 8. Attends meetings and drafts minutes. Performs other duties and responsibilities as necessary to support the mission of the office. 9. Greets visitors, answers and screens telephone calls and assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 10. May perform other duties as assigned.

Required Education and Experience

Eight years of related work experience, six of them in the same job family at the next lower level and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.

Duration Type

Regular

Work Week

Standard (M-F equal number of hours per day)

University Job Title

Clinical Receptionist 2

Worksite Address

800 Howard Avenue

New Haven, CT 06519

Work Location

Medical School Campus

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Searchable Job Family

Administration, Clinical

External Gateway Posting Date

11-Jun-2025

Total # of hours to be worked:

37.5

Position Focus:

The Clinical Receptionist 2 role at Yale Medicine Administration (YMA) is essential to providing a positive patient experience at Yale Medicine clinics. This position provides high-level front office receptionist support within a YMA clinical site. The Clinical Receptionist performs routine administrative tasks while checking patients in and/or out when they are present in clinic. The Clinical Receptionist role is responsible for providing exceptional customer service to patient and provider inquiries, scheduling and confirming patient appointments, and providing information to patients, visitors or guests. In addition, this role is also responsible for providing cross-coverage to other clinical areas throughout YMA and requires flexibility in hours.

Preferred Education, Experience and Skills:

Demonstrated experience working in a medical office scheduling patient appointments using EPIC. Proven experience with MS Excel.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Compensation Grade

Labor Grade C

Bargaining Unit

L34 - Local 34 (Yale Union Group)

Supervisory Organization

Clinical Affairs - YMA Clinical Operations

Time Type

Full time

Required Skill/Ability 1:

Demonstrated ability to work in a medical/clinical setting, scheduling patient appointments, updating patient information and notifying patients of changes/cancellations as necessary. Professional and effective telephone manner.

Required Skill/Ability 2:

Demonstrated excellent customer service skills. Proven strong verbal and interpersonal skills in dealing with patients and peers. Strong organizational skills and attention to detail. Strong attention to accuracy and timeliness. Excellent attendance.

Required Skill/Ability 3:

Proven strong organizational and communication skills, ability to work productively and independently under pressure with constant and varied interruptions and manage a broad variety of tasks and shifting priorities in a changing environment.

Required Skill/Ability 4:

Ability to be sensitive to the needs of patients and families. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPPA regulations.

Note

Yale University is a tobacco-free campus

Wage Ranges

Click here to see our Wage Ranges

Work Model

On-site

Health Care Worker

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

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