HOURLY RATE: Competitive base hourly pay starting at $21.00, and up to $23.00, based upon experience.
Step Into Hotel Leadership With Real Growth Ahead
Real Equity Management is hiring a Front Desk Supervisor for our top-rated TownePlace Suites by Marriott hotel in Columbia—just minutes from the airport. We are building more than a team—we’re building a future. And we want you to be part of it. With the exciting opening of our second hotel, Tru by Hilton, just around the corner, now is the perfect time to join a growing hospitality company where career advancement is real and within reach.
Your Role as Front Desk Supervisor
As the Front Desk Supervisor, you’ll be responsible for the day-to-day operations of the front desk—leading a team of front desk associates, ensuring seamless guest experiences, and acting as the Manager on Duty when scheduled. You’ll play a key role in creating a welcoming, polished, and guest-first environment that keeps travelers coming back.
Key Responsibilities
- Lead and support the front desk team to deliver outstanding guest service
- Supervise check-in/check-out processes, reservations, and guest interactions
- Interview, hire, train, and mentor front desk team members
- Manage team schedules and approve time records
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Handle guest issues or complaints promptly and professionally
- Perform administrative and operational duties, including reports, records, and shift checklists
- Ensure compliance with hotel brand standards, policies, and safety protocols
- Act as Manager on Duty when needed, handling overall hotel operations
- Participate in revenue management efforts to optimize occupancy and room rates
- Maintain a clean, organized front desk and lobby area
- Support special events, group bookings, and meeting room setups
- Perform additional tasks or support other departments as needed
What We’re Looking For
- Required: Previous hotel front desk or customer service experience required
- Required: Prior supervisory or management experience preferred
- Required: High school diploma or GED preferred
- Strong communication and leadership skills
- A passion for hospitality and creating memorable guest experiences
- Ability to multitask in a fast-paced, guest-facing environment
- Availability to work flexible hours, including nights, weekends, and holidays
- Dependable, organized, and highly motivated
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