UNC Greensboro

Requisition Number S2988

Position Number 998052

Position Classification Title Technology Support Technician

Functional Title Technology Support Tech (part-time)

Position Type Staff

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

In accordance with the mission of the University, the School of Health and Human Sciences is organized into eight academic departments and two programs: Communications Sciences and Disorders, Kinesiology, Public Health Education, Community & Therapeutic Recreation, Human Development & Family Studies, Nutrition, Peace and Conflict Studies, Social Work, Genetic Counseling Program and Gerontology Program. Each department offers courses for all University students and programs of study leading to undergraduate majors and minors in their respective areas. Master’s degrees are offered in all departments and doctoral (Ph.D. and Ed.D.) degrees are also offered in Kinesiology, Public Health Education and Communication Sciences and Disorders. The faculty seek excellence and national recognition for the undergraduate and graduate programs through their teaching, scholarship and service. The School of HHS is committed to cultural diversity and the full development of human potential.

Position Summary

The Technology Support Technician provides technology support services to faculty, staff, and graduate teaching assistants within the School of Health and Human Sciences (HHS) at UNCG. This position is responsible for helping to maintain an extensive inventory of 750+ faculty and staff computers, supporting grant-funded research exceeding $10 million, and helping to manage technology in multiple teaching and research laboratories. The role requires knowledge in troubleshooting hardware and software issues, implementing IT policies, managing data security, and collaborating with university IT personnel to ensure seamless technological operations.

Minimum Qualifications

Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

• Journey level requires an additional six (6) months experience
• Advanced level requires an additional one (1) year of experience

Additional Required Certifications, Licensures, and Certificates

CompTia A+, Net +, Microsoft or Cisco Certifications

Preferred Qualifications

• One year IT experience preferred

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range $23,559

Org #-Department Dean's Office - HH - 13401

Work Hours of Position Work between the hours of Mon - Fri, 8:00 AM - 5:00 PM

Number of Months per Year 12

Posting Requirements

Job Family Information Technology

Career Banded Title Technology Support Technician

Open Date 06/10/2025

Close Date 07/01/2025

FTE 0.500

FLSA Non-Exempt

If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency

Key Responsibility

Client Support & Technical Assistance

Essential Tasks

• Supports desktops and laptops to include administration of software upgrades, installing software, and recovery of lost/corrupted data.
• Provides troubleshooting and diagnostic solutions for hardware and software.
• Provides resolutions for wide range of IT issues by telephone, e-mail, or in-person.
• Performs computer setup to include installation of hardware, software and configuring of applications.
• Ensures security of IT systems to include access control and password management.
• Responds to unit, department, and campus clientele IT support needs based on established standards or service-level agreements.
• Keeps customers informed of status of IT work performed to include any delays
• Documents all service requests and outcomes.
• Meets with faculty, management, and staff to determine technical support needs and resolves routine and non-routine issues.
• Coordinates deployment of IT staff to campus locations.
• Collaborates with subject-matter experts on specific hardware or software to find solutions to client needs.

Key Responsibility

Hardware & Software Management

Essential Tasks

• Install, upgrade, and maintain hardware and software to optimize performance.
• Ensure faculty instructional workflows are supported through technology solutions.
• Maintain an accurate inventory of parts and equipment to address user needs effectively.
• Collaborate with IT personnel to stay updated on campus-wide technology initiatives.

Key Responsibility

Laboratory & Research Technology Support

Essential Tasks

• Manage and maintain five research and instructional labs.
• Support state and federally funded research projects, ensuring laboratory equipment functionality.
• Design and implement specialized IT solutions for research and teaching labs.
• Sets up, installs, and tests microphones, speakers, video screens/monitors, projectors, recording equipment and wiring for meetings/events
• Operates sound, photography, lighting, and video conferencing equipment.
• Provides room orientation and support of A/V, sound, and IT equipment.

Key Responsibility

Decision Support & IT Procurement

Essential Tasks

• Provide data-driven recommendations to school leadership regarding technology needs.
• Manage the four-year technology replacement cycle for HHS faculty and staff.
• Assist with hardware/software purchases and implementation for new hires and special projects.
• Maintains inventory of hardware (desktop and laptop computers, printers, digital media, and telephone equipment).
• Maintains software licenses.
• Maintains inventory of photography, video conferencing, lighting, and sound equipment.
• Coordinates/handles surplus of computer equipment.

Key Responsibility

Professional Development & Compliance

Essential Tasks

• Stay updated with the latest hardware, software, and IT security standards.
• Obtain relevant certifications (Dell, Microsoft, Apple, etc.) to ensure best practices in IT support.
• Maintain compliance with HIPAA regulations for the School’s Communication Sciences and Disorder’s Speech and Hearing Center.

Competency Planning and Organizing

Competency Description

• Apply technical knowledge to independently work on routine/ non-complex tasks. Monitors progress against defined parameters.

Competency Level Contributing

Competency Project Management

Competency Description

• Ability to complete own tasks and manage schedule to meet deadlines. Completes tasks as part of a larger team

Competency Level Contributing

Competency Technical Knowledge

Competency Description

• Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
• Working knowledge of specific software and hardware installation processes and procedures. Knowledge of system security protocols.
• Demonstrates broad working knowledge in specialty area within work unit.
• Utilize and apply knowledge of data and system tables to perform work.

Competency Level Journey

Competency Technical Solution Development

Competency Description

• Ability to apply analytical skills to evaluate alternatives and make recommendations.

Competency Level Contributing

Competency Technical Support

Competency Description

• Ability to resolve some non-routine problems using standard troubleshooting techniques or information from research.
• Ability to resolve problems and issues escalated from lower level technicians.

Competency Level Journey

Physical Effort Hand Movement-Grasping - F, Holding - F, Reading - F, Writing - O, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - P, Lifting-30-60 lbs. - O, Pushing/Pulling - O, Bending - O, Squatting - O, Reaching - )

Work Environment Inside - F, Outside - O

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