Zendesk

Job Description

About the Role:

We’re looking for an experienced and operationally focused Manager, Asset Management & IT Infrastructure team This role blends strategic thinking with hands-on execution across a wide spectrum of IT functions. You’ll manage people, processes, and technologies while designing and implementing scalable solutions across our growing global footprint with responsibility for endpoint, network infrastructure, audiovisual technology, and global office expansion projects.

If you thrive in a collaborative, people-first environment and value humility, humor, self-awareness, and quality, you’ll feel right at home here. We’re looking for a leader who can align endpoint and infrastructure operations with broader business goals — someone who’s just as comfortable refining AV standards and networking plans for a new office build-out as they are optimizing asset lifecycle processes or mentoring a distributed IT team.

What You'll Do:

• Own the strategy and execution for endpoint management and software asset management technologies, including lifecycle processes for employee laptops, mobile devices, and associated software.
• Lead and grow a high-performing team of endpoint engineers and specialists across our global offices, fostering an inclusive, transparent, and feedback-driven team culture.
• Develop and maintain a multi-year roadmap for endpoint management services, aligned with company goals and business needs.
• Design, implement, and continuously improve processes to enhance the employee experience and ensure efficient provisioning, compliance, and inventory management.
• Serve as a liaison between technical teams, security, and business units, translating complex endpoint-related concepts into actionable outcomes.
• Develop and maintain reporting dashboards to monitor key performance indicators, SLAs, and team workloads using tools such as Jira and Zendesk.
• Oversee network infrastructure planning and implementation across global offices, ensuring scalability, security, and performance.
• Oversee and lead the day to day activities for our company network.
• Manage Audio-Visual (AV) technology solutions and integration, supporting corporate events and remote collaboration needs.
• Lead initiatives for global office expansion, overseeing IT infrastructure setup and readiness in new locations.

Why Join Us:

• We prioritize thoughtful, data-driven decision-making and support innovation through experimentation.
• You’ll work on high-impact projects that directly improve employee satisfaction and operational efficiency.
• Our team values humor, honesty, and collaboration, creating a culture where you can truly be yourself.
• We support continuous learning and development, and give you the autonomy to lead and shape meaningful initiatives.
• #LI-JH1

The US annualized base salary range for this position is $123,000.00-$185,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.