Nutanix

Hungry, Humble, Honest, with Heart.

The Opportunity

Customer adoption of NDB, bringing back key learnings/identified problems from customers, pre-sales guidance/assistance where NDB sales specialists need help to unblock a customer, design and validate joint solution architectures that require a mix of NDB and third party products working together (e.g., HYCU backup interoperability with NDB). Drive better collaboration and roadmap alignment with Services, NDB Sales specialists, and solution engineering teams. Customer support on specific DB-related issues, including providing subject matter expertise to engineering.

Nutanix Database Service is the only hybrid multi-cloud DBaaS for Microsoft SQL Server, Oracle Database, PostgreSQL, MongoDB, and MySQL. Efficiently manage hundreds to thousands of databases with no complex migration required. Quickly and easily provision new databases, automate important but tedious administrative tasks like patching and backups, and choose the right operating systems, database versions, and database extensions to meet application and compliance requirements.

About the Team

At Nutanix, you will be part of the NDB team, a close-knit group of 11 talented individuals based in Bangalore. Our team culture is defined by a spirit of one—embracing collaboration and support among all members. We believe that teamwork enhances creativity and drives innovation, enabling us to tackle challenges together and celebrate our successes as a united front.

You will report to the Senior Manager of Engineering, who fosters a work environment that prioritizes open communication and mentorship. Our setup is hybrid, allowing flexibility as you'll be expected to visit the office 3 days per week. This arrangement helps maintain a strong sense of community while also accommodating your personal workspace preferences. Additionally, there are no travel requirements for this position, allowing you to focus on your core responsibilities in a familiar work environment.

Your Role

• Actively work with account teams and DB specialists on top customer accounts as identified by Sales leadership to understand the customer’s strategy, problems, how NDB is getting adopted and what is blocking adoption and expansion of NDB into the account.
• Collect learnings and rank prioritize customer requests for new enhancements, features, and any KTLO specific get-well items.
• Provide feedback on feature backlog priorities with business rationale (e.g. customer is at risk of leaving, ARR impact, high volume of customers looking for us to solve xyz problem, etc.). Develop workarounds and mitigations for customer issues, create best practice documentation (input into formal NDB docs, blogs, how-to guides), train SAs (or develop self-taught learning modules) on individual DB best practices to scale knowledge throughout org.

Areas of Engineering Assistance:

• Working closely with NDB engineering on projects (e.g., new features, closing a functionality gap, big customer issue) design, test, and certification
• Support DB engine specific customer issues and escalations
• Provide guidance on default configuration settings for various DB instances.
• Help identify a list of configuration parameters that should be exposed for tuning purposes.
• Help identify buckets of DB (per type) use cases and the config parameters.

What You Will Bring

• Great communication skills and ability to work directly with customers to discern the truth of the customer’s problems versus their asks (multiple levels of why)
• Database engine expertise in order of priority: MSSQL Server, MongoDB
• Database Infrastructure expertise on Nutanix HCI, storage
• Strong understanding of critical business requirements that tend to go with every NDB deployment (scale to (x) number of database instances), high availability, disaster recovery, security/compliance.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.