Bosch

Company Description

About Bosch Global Business Services in Timișoara

Bosch Global Business Services has consolidated in Timișoara one of its largest global service centers delivering best-in-class services across all seven process lines, including accounting, finance, auditing, controlling, purchasing, logistics and HR. We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment in an environment where diversity is valued and where everyone can bring their own contribution.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Work #LikeABosch

Job Description

Responsible for overseeing the configuration, operation and maintenance of the payment application, ensuring it aligns with business objectives and internal/external regulations. This role serves as a critical link between user departments and IT, facilitating effective communication and collaboration.

Key Responsibilities:

1. Application Management

• Oversee the configuration, operation, and maintenance of the FIS PaymentHub (Trax) application and associated bank connectivity.
• Monitor and manage internal and external interfaces, ensuring compliance with industry standards and effective troubleshooting.

1. Stakeholder Collaboration

• Collaborate with internal stakeholders to evolve the payment IT infrastructure based on functional requirements and business needs.
• Act as a liaison between user departments and IT (both internal and external), ensuring technology solutions align with business objectives.

1. System Optimization

• Identify, implement, and manage technical and strategic improvements to optimize the usage of FIS PaymentHub (Trax) within the Bosch environment(s).
• Lead special projects aimed at enhancing IT support and improving system performance in collaboration with stakeholders.

1. Issue Resolution

• Ensure timely resolution of application issues, coordinating system updates and enhancements as necessary.
• Troubleshoot and resolve application issues to ensure seamless functionality and minimal disruption to business operations.

1. User Support and Training

• Provide training and support to users, fostering effective utilization of the system and ensuring users are well-informed about features and functionalities.
• Develop and maintain user documentation and training materials to facilitate onboarding and ongoing education.

1. Compliance and Governance

• Ensure adherence to internal regulations and compliance requirements related to payment processing and data protection and security. These are for instance:
• Regularly review and update of LeanIX documentation
• Creation and regularly review of Application Authoriation Concept (AAC)
• Creation and regularly review of Data Concept
• Execution of yearly Operator Self Check (OSC)
• Initiation of PEN-Tests
• Regularly review and update policies and procedures to reflect changes in regulations or business practices.

1. Performance Monitoring and Reporting

• Monitor system performance metrics and generate reports to assess the effectiveness of the application and identify areas for improvement.
• Conduct regular reviews of system usage and user feedback to inform future enhancements and training needs.

1. Change Management

• Coordinate and manage change requests related to the FIS PaymentHub (Trax) application, ensuring proper documentation and communication with stakeholders.
• Facilitate testing and validation of system changes to ensure they meet business requirements and do not disrupt existing operations.

1. Vendor Management

• Liaise with FIS to address technical issues, negotiate service agreements, and ensure service level agreements (SLAs) are met.
• Stay informed about product updates, new features, and best practices from FIS to leverage the full capabilities of the PaymentHub solution.

Other responsibilities :

• Collaborating with teams across different regions is a standard practice
• Plans/Strategizes/Manages/Coordinates any complex Project or Project Portfolio with limited on-boarding time
• Guides and supports Operations proactively (CIP, Standardization)
• Manages actuals within budget
• Challenges the status quo but also accepts a decision by management once made
• Represents projects in front of higher management
• Acts as an expert in their respective area
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company

Qualifications

Studies:

• University Diploma
• High school Diploma

Knowledge and Skills:

• Language: English B2 in writing and speech
• Master Diploma in Business, Informatics, Business Administration, Economics, IT or similar
• Working experience in a Cash & Bank area especially within banks and / or payment service provider (PSP)
• Experience in Project Management, or as a key user for a process
• Experience in business processes Book to Report, Bill to Cash, Procure to Pay, Audit or Compliance;
• Solid Expertise in SAP processes and Data Security
• Shared Service experience is a plus, IT affinity
• Strong communication, moderation, collaboration and organizational skills
• Self-initiative, competent team player, persuasive power, assertiveness and implementation strength, intercultural competency
• Ability to work result-focused effectively on multiple projects in parallel
• Process orientation, ability to work under pressure and conceptual skills
• Strong problem-solving and analytical skills, with the willingness for self-driven and -initiative acquisition of knowledge and taking responsibility
• Conceptual, diligent and structured way of working with a strategical, tactical and service mindset
• Customer and process orientation with a view to the legal aspects
• Ability to establish and maintain outstanding relationships with customers, (internal) vendors, co-workers and stakeholders
• Team oriented, able to delegate tasks and mentor team members in their tasks and activities
• Flexibility, orientation on goals, self-initiative
• Can prioritize and delegate
• Mentors associates in their development
• Makes decisions and can defend them
• Manages work-life-balance
• Keeps a helicopter view at all times
• Willingness to travel (if needed for a project)

Additional Information

#LikeABosch Benefits:

Financial benefits:

• Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets - A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 35 Ron;
• The 13th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
• Relocation package - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus;
• Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);
• Discounts to our partners - We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.

Work-Life Balance:

• Smart Work – Our working contracts are standardized to include the home office. Occasionally, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
• Flex-time possibility - We care about your schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss this with your leader.
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
• Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community, and many others;
• Work from abroad: Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

Health and sport:

• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company—extended package of medical tests, free or reduced ultrasounds, and consultations.
• Sports benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
• Psychological counseling -Through the medical subscription, you can benefit from several free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterward.

Development:

• Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Development - Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move – we’ll be by your side.
• Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments - You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences.

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