Brookfield

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

RESPONSIBILITIES:

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

KEY DELIVERABLES:

• Reduce operational waste, losses, and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSL’s roadmap.
• Foster a world-class environment for employees, donors, and communities.
• Ensure safety through rigorous quality control, donor screening, and safety audits.

The expected base pay range for this position at hiring is $78,400 - $86,500. Please note this rate reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. This position is also eligible for an annual bonus per the company's short-term incentive bonus plan consistent with the terms and conditions set forth in the plan documents.

JOB SPECIFICATIONS:

Education

• Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Physical and Mental Requirements

• Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

#LI-Onsite

Our Benefits

CSL offers the following benefits for this full-time position: Employees (and their families) are covered by medical, dental, vision, basic life, and short and long-term disability insurance. Employees are also able to enroll in our Company’s 401(k) plan. Employees will receive 15 days of paid time off (PTO) per year for use in connection with vacations, illness, and other personal business; 9 paid holidays as designated by the Company; and 4 personal holidays. Employees will have the option to purchase Company stock. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!